- 職位性質：全職
- 工作地區：廣東省廣州市
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)中國普通話(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：3千-4千
- 職位有效期：2026-03-12至2026-04-11
職位：Executive Club Lounge Service Agent行政樓層接待員
崗位職責/職位描述
Duties and Responsibilities工作職責
FINANCIAL RETURNS財務回報
Think economical for the department at any time.
在任何時刻都從部門的經濟角度考慮。
Do not waste anything.
絕不浪費任何物品。
Never use anything which is there for the guest unless your Manager has authorized you to do so
除非得到你的經理授權，決不允許使用任何客用品。
PEOPLE員工團隊
High awareness of Guest service and sense of? Job
Responsibility?
有對客服務意識和較強的工作責任心
Positively? achieve all the training course assigned by serving section
積極認真完成部門安排的各項培訓
Be familiarized in and obey all the policies or regulations of the hotel
認真了解并嚴格遵守酒店規定的各項政策與制度
Be familiarized in and obey all the policies of the section; Follow any reasonable arrangement?
認真了解并嚴格遵守部門制度；服從部門的合理安排
Sense of Team work and sharing experience
有團隊幫助與分享精神
Sense of Positive communicating and reaching for help
有積極溝通并尋求幫助的意識
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GUEST EXPERIENCE賓客體驗
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity?
隨時以友好和樂于協助的態度迎接客人，并盡量了解和稱呼客人的名字。
Registers and rooms all arrivals according to established procedures
按照既定工作程序為所有來客登記并安排房間。
Maintains intimate knowledge of departmental standards and procedures
熟知部門標準工作程序。
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
履行入住、退房和換房手續，并確保所有資料都按照預訂情況完整的輸入酒店電腦系統。
Maintains cashier float and ensures accurate daily report of all money received
保持庫存現金限額并保證每日對所收現金進行準確報告。
Keeps abreast of all modifications to accounting policies and procedures
隨時留意會計政策和工作程序的變化 。
Responsible and attends to guest’s request of using the service of safety box at all times
隨時負責回應客人關于使用保險箱服務的要求。
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
熟知所有特別促銷活動，如：季節性套餐計劃、常客優惠計劃以及洲際酒店集團忠實方案。
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Manager if he/she unable to assist
處理客人的投訴、問詢和請求，如果自己無法提供協助，則將問題轉給主管和經理。
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
盡一切努力確保客人在離店時會對酒店的服務有很好的印象。
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability sources within the reservation systems
全面了解標準的預訂工作程序，包括如何正確使用表格，如何讀電子郵件和留言，以及如何在預訂系統內對房源情況進行解讀。
Ensure arrival list for the current day is check at the start of the shift to ensure all guest profile notes and preferences are fully understood.
確保在值班開始時檢查當日預進客人名單，以保證所有客人的客史備注和喜好都被跟進。
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Be stationed at entrance to Club Lounge to welcome all guests to the club lounge
在俱樂部酒廊的入口歡迎所有進入的客人。
Before guest check in, Club floor will receive a call from Front Desk advising guest arrival
在客人辦理入住前，俱樂部樓層應接收到前臺電話通知客人的到達。
When the guest arrival greeting with the guest name at the elevator with big smile.
當客人到達時應在電梯口微笑熱情地歡迎并用姓稱呼客人。
Assist guest with luggage if required
如果需要的話幫助客人拿行李。
Escort the guest to the check in counter.
伴隨客人到辦理入住的柜臺。
Serve welcome drink.
呈上歡迎飲料。
Club reception will check in guest and advise benefits
俱樂部接待應為客人辦理入住并告知享受的待遇。
After guests check in offer to show guest the Club Lounge service (Breakfast, Afternoon Tea,Happy Hour,? Reading Area, Internet Room, Club meeting room)
當為客人辦理入住后應主動帶領客人參觀俱樂部酒廊的服務項目（早餐、下午茶、歡樂時光、閱覽室、上網區、俱樂部會議室）。
Escort them to the room and then introduce all of the related facilities.
伴隨客人進入房間并介紹所有相關設施。
Offer site inspection of the rest of the hotel (Restaurants, Bar, SPA, Gym, Concierge desk)
主動介紹酒店其它區域的服務（餐廳、酒吧、水療、健身房、禮賓臺）。
You have to attend all training courses on time and you ensure that the training which you attend will be followed up by together with your Manager.
你必須按時參加所有的培訓課程并且確保你參加的培訓應由你的經理一起跟進完善。
You will at all times show a professional image of the Intercontinental Nanjing in from of all guests.
你應隨時在所有客人面前都展現出專業的形象。
Record all the needs and preferences of each guest into the guest history log book on a daily basis.
每天都在賓客客史檔案里記錄下每個客人的所有需求和喜好。
You will focus on all what’s the guest needs.
你應關注于客人的需求。
It is responsibility of the employee to ensure that you learn and remember what you have been taught.
員工有責任確保學習并記住被告知內容。
Make sure we leave 1st impressions on our guests in an excellent way.
確保我們給我們的客人留下了美好的第一印象。
Make sure the guest feels “The Club Floor is his home away from home.
確保客人感受到“俱樂部樓層是他的家外之家”。
Respond to guest needs at any time, make them feel welcome.
任何時刻都為客人的需求負責到底，令他們感到溫馨。
Follow the greeting standards towards any customer (internal& external) at any time.
在任何時刻遇見任何客人（店內和店外）都應按照標準問好。
Helping the guest with the luggage to the room.
幫助客人將行李送至房間。
Introduce Club InterContinental service, benefits and room features and facilities to every guest.
向每位客人介紹洲際俱樂部的服務項目、所享待遇、房間特色和設施設備。
Coordinate with Concierge to arrange restaurant bookings, theatre, limousine, sightseeing and etc.
與禮賓部溝通以安排餐廳預訂、劇院、車輛、觀光等等。
Make sure before the guest arrival the room is clean and the amenities are in the room.
在客人到店之前確保房間是干凈的且備品均配備在房間。
Coordinate with kitchen and HSKP that all guest preferences and requests are fulfilled
與廚房和客房中心溝通以滿足所有客人的喜好和需求。
Report complaints from Club Floor guests to your Supervisor. Respond to guest needs at any time
任何時刻都應跟進客人的需求。
RESPONSIBLE BUSINESS企業責任
Ensure cleanliness of all Club Floor areas at any time.
任何時刻都應確保俱樂部樓層區域的整潔衛生。
Check & clean all Club Floor areas Front & Back of house.
檢查并清潔所有俱樂部樓層的前場和后場區域。
Follow up regular cleaning schedules.
跟進完成日常衛生值日表。
Report to your Supervisor if not enough stock is available.
如果出現庫存物品不足應匯報給你的主管。
Ensure all the working equipment is functional
確保所有的工作設施設備運行正常。
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
按照洲際酒店集團品牌的預期保持自己行為、外表和態度的高標準。
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
隨時保持前臺工作區域的整潔和有序，并以此作為自己的個人興趣和驕傲 。
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
力爭保持酒店的高標準，特別注意洲際酒店集團忠實計劃會員及其它貴賓的重要性，并重視酒店的健康和安全隱患等問題。
