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崗位職責/職位描述

Duties and Responsibilities工作職責

·???????? Assisting manager in the banquet service’s operation.

·???????? 在宴會的服務運作上協助經理

·???????? Handling of guests complains.

·???????? 處理客人的投訴

·???????? Ensuring of service standards during operations and also to give training and guidance.

·???????? 確保服務標準運作期間，也給予培訓和指導

·???????? Checking of guests’ satisfaction and proper handling of feedback and follow-up..

·???????? 檢查客人的滿意度和妥善處理的反饋于跟進，

·???????? Performs opening duties as assigned. (Check list).

·???????? 執行開放的職責分配（檢查表）

·???????? Performs closing duties as assigned. (Check list).

·???????? 執行閉幕的職責分配（檢查表）

·???????? Associate development, counseling and resolving staff conflict

·???????? 合作發展，輔導和解決員工問題