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崗位職責/職位描述

Duties and Responsibilities工作職責

·???????? Effectively manage the restaurant by ensuring the following:

·???????? 有效管理餐廳的日常工作，確保日下工作正常進行：

o??? Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

o??? 監督部門工作標準和程序手冊中列出的各項規范的貫徹執行

o??? Adhere to opening and closing procedures

o??? 遵守開始營業和結束營業的程序。

o??? Adhere to bill paying procedures

o??? 遵守規定的結賬程序。

o??? Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc

有效的進行交接班說明會，確保所有員工了解重要客人，特殊活動，每日特價，重點是推銷某些產品等。

o??? Personally meet and farewell a minimum of 80% of your customers

o??? 親自迎送80%以上的客人。

o??? Encourage and motivate staff to provide optimum service during all shifts

o??? 激勵在崗員工為客人提供卓越的服務。

·???????? Share recommendations and guest comments to Chef and Restaurant Manager to reflect current customer profile

·???????? 與廚師和餐飲經理交流意見和客人的建議從而反應當前客人的情況。

·???????? Assist to develop and implement Promotions Calendar for F&B products in restaurant

·???????? 協助在餐廳制定和執行餐飲產品促銷活動日歷。

·???????? Manage private dining room bookings.

·???????? 管理包房預定。

·???????? Customised menus for private dining room and dining hall guest

·???????? 為包房及餐廳客人制定菜單

·???????? Anticipate market changes and review operations when necessary

·???????? 善于預測市場的變化情況，并在必要時審評運營工作。

·???????? Conduct competitor analysis

·???????? 對競爭對手進行分析。

·???????? Assist to implements the FSMS policies in the restaurant.

·???????? 協助落實餐廳的FSMS政策

·???????? Create positive publicity opportunities

·???????? 創造良好的公眾宣傳機會。

·???????? Manage customer database and utilize effectively

·???????? 管理顧客數據庫并有效的加以使用。

·???????? Up-sell property facilities

·???????? 推銷酒店的設施。

·???????? Actively pursue cost saving measures

·???????? 積極的實行節約成本的方法。

·???????? Recycle wherever possible

·???????? 盡可能再利用能源。

·???????? Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific

·???????? 在競標過程中與銷售經理密切合作爭取新的客戶；特別是餐飲部門的客戶。

·???????? Manage wage and beverage cost

·???????? 管理工資和飲料成本。

·???????? Forecasting

·???????? 進行預測工作。

·???????? Stock control

·???????? 有效的控制存貨。

·???????? Analyze food and beverage statistics through point of sale system

·???????? 通過銷售點銷售系統分析餐飲統計數據。

·???????? Works with Superior on manpower planning and management needs

·???????? 和上級領導一起進行人力規劃和管理需求。

·???????? Works with Superior in the preparation and management of the Department’s budget

·???????? 和上級領導一起編制和管理部門預算。