- 職位性質：全職
- 工作地區：廣州市海珠區
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：18-30
- 計算機能力：熟練
- 語言要求：英語(熟練)中國普通話(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：5千-6千
- 職位有效期：2026-05-29至2026-06-28
職位：Service Leader -Front Desk服務主管-前臺
崗位職責/職位描述
Duties and Responsibilities工作職責
FINANCIAL RETURNS財務回報
Responsible for upselling to increase monthly rooms revenue.
有責任的進行客房增效以增加每月客房收入
Ownership to IRC enrolment
負責優悅會會員的邀請
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GUEST EXPERIENCE賓客體驗
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Conducts shift briefings to ensure hotel activities and operational requirements are known
進行有效的交接班簡報工作，以明確酒店活動和運營要求
Supervise front office operations during assigned shift including:
在當班期間監督前廳部運營情況，包括：
Maintenance of guest information
維護客戶信息
Maintenance of information about local events
維護當地活動的信息
Familiar with daily arrivals & departure including groups, FIT, VIP & corporate
熟悉每日的預抵與離店，包括團隊，散客，重要客人和公司客。
Familiar with the training & target of member enrolment, to ensure the subordinates understand the procedures & individual targets.
熟悉掌握會員招募的培訓和指標，確保員工理解招募程序與個人指標
Supervise the daily operations including take necessary actions to the follow-up-needed, accurately response to the inquires of guests, proper task delegations of staff.
監管日常運營，包括對需要跟進的業務采取必要行動，準確無誤的解答客人的咨詢，合理分配任務給當班員工。
To constantly increase hotel incremental revenue, for Front Office based on the up-sell target monthly, drive up the up-sell, cross selling to achieve the budget
為了持續增加酒店額外收入，作為前廳部，基于每月的目標，進行客房增銷與交叉銷售以達到預算
Always maintain brand standard to constantly deliver exceptional guest service
一直保持品牌標準，持續的提供卓越的服務
Supervise cashiering activities during shift including:
在當班期間監督收銀活動，包括：
Cash handling and banking procedure
現金處理和銀行業務程序
Dealing with irregular payments
處理非法支付情況
Instructing staff in credit policies and facilities
就信用政策和設備對員工進行指導
Instructing staff in cash security procedures
就現金安全程序對員工進行指導
Carry out debtor control
實施應收帳款控制
Prepare reports
準備財務報告
Supervise the cashiering system
對收銀系統實施監管
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RESPONSIBLE BUSINESS企業責任
Often check the PSB data is properly modified & upload to PSB system
經常性檢查公安旅業系統住店人員數據被正確的更新與上傳
Ensure cashiers are followed to Finance related policy
確保收銀員根據財務政策執行收銀工作
