- 職位性質：全職
- 工作地區：安徽省合肥市
- 招聘人數：5人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：3千-4千
- 職位有效期：2026-03-12至2026-04-11
職位：中西餐廳領班/服務員Restaurant Captain/Waiter / Waitress
崗位職責/職位描述
1. 在整個工作過程中，始終保持高度的客戶服務意識。
To maintain a high customer service focus by approaching your job with the customers always in mind.
2.保持積極的工作態度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
3.能夠提出對酒店的運作及環境有益的意見或建議。
To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
4. 能夠積極的向客人及供應商推薦酒店的服務及設施。
To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
5.在工作過程中能夠做好本職工作，保證自己及其他人的安全。
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
6. 熟悉掌握菜單及飲料單上的內容，并可以詳細的給客人做出解釋。
Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions.
7. 了解健康食品的要求，并可以給出適當的建議。
Understand dietary requirements and offer appropriate suggestions.
8.與經理商討，并做到如何提高對客服務意識，達成一致標準并采取相應的行動。
In consultation with the Manager, agreeing and implementing actions to make improvements to customer service.
9.能夠達到產品知識的要求。
By completing checklist in product knowledge.
10.了解其他餐廳的菜肴，以便向客人推薦。
Be able to make suggestions on the menu that might suit guests of different nationalities.
11.熟悉所有餐廳及酒店其他部門的營業時間。
Confidently knowing opening hours of all restaurants & Hotel outlets.
12.可以向客人推薦其它具有吸引力的餐廳或場所。
Being able to recommend other restaurants & city attractions to Hotel guests.
13. 在工作中隨時檢查員工的產品知識。
To actively check team member product knowledge on each shift.
14. 遵守服務程序，保證餐廳的各個區域都符合早餐、午餐及晚餐的服務標準。其中包括收銀臺的準備工作，及和廚師交流，餐廳預定的詳細情況。
Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner. This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day.
15.檢查餐廳當天預定，保證員工能夠按照預定準備及正確擺臺，做好相應的準備，并能致電確認預定。
Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone.
16.在必要的時候協助酒吧及廚房的同事，并完成經理交代的任務。
By assisting bartenders & kitchen team member where required and carry out any reasonable duties requested by the Manager.
17.確保所有員工提前了解換班的詳細安排。
By ensuring all team member is briefed for the details of the shift ahead.
18.完成賬單檢查表以準備餐廳服務。
By completing checklist on preparing the restaurant for service.
19.微笑服務，協助顧客就座、掛外套及背包等，并做自我介紹。
Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
20.保證客人都被引領入座并詢問他們喜歡吸煙區或非吸煙區。
Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking.
21.滿足客人的各項要求，如不能立即回答客人的問題請與經理聯系。
Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
22.確保所有服務都符合標準。
Ensure all service procedures are carried out to the standards required.
23.確保所有區域與開始用餐時一樣整潔。
Make sure all areas are cleaned and maintained in accordance with operating procedure.
24.在生意變化的基礎上調整員工排班，做任何變化要確保餐飲部服務質量及預算。
To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals.
25.控制每個人員的分配，以確保顧客的期望得到滿足而達到預期的人員成本。
Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost
26.協助餐廳經理進行就職培訓，及在職培訓。
Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’.
27.為提高員工的工作技能及自信心，在每個班次的工作之后總結他們的工作表現。
Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
28.通過體現自身的專業素質，為餐廳的其他員工樹立良好榜樣。
Provide leadership and direction for all team member while on duty by offering professional skills and leading by example.
29.確保每個班次的回顧，交接班及例會的召開。
Ensuring the shift is reviewed and hand-over and briefings are carried out.
30.如有必要，該部門有權更改或補充該職位描述。如有必要，該部門有權更改或補充該職位描述?？梢愿鶕腿瞬煌膰扑]菜單上的食品。
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.?
