海口索菲特大酒店| 招聘職位
- 職位性質：全職
- 工作地區：海南省?？谑?
- 招聘人數：1人
- 學 歷：中專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：4千-5千
- 職位有效期：2026-03-13至2026-06-11
職位：Reservations Supervisor/Captain 預訂主管/領班
崗位職責/職位描述
Primary Responsibilities主要職責·To handle all reservation requests promptly, in a friendly and efficient manner ensuring that all required information be secured to provide maximum Guest Satisfaction. To assist the Reservation Manager monitor reservation daily operations and process.
·Follow-up “no-show” list and group wash-down daily.
·Acquire good understanding of the room reservation procedures.
·Follow-up on billing authorization or payment arrangement in case of room prepayment required and forward to Front Desk for their follow-up.
·To check arrival lists, special remarks and meal plan codes. Correct input of rates, special arrangement, VIP status etc. on daily basis.
·To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa and health club.
·以友好并有效率的處理所有的預訂要求，確保所有要求能夠得到客戶的最大滿意度,協助預訂部經理管理預訂部日常工作；
·跟進“預訂未到”的名單和每日團隊取消情況；
·熟悉處理房間預訂的程序；
·在房費預付的情況下，跟進客人的預付資料或授權書，并將復印件交給前臺跟進；
·檢查每日預抵客人名單、特殊的備注和用餐安排。更正房間價格、特殊的安排、重要賓客等；
·充分了解酒店產品知識，包括酒店房間類型、房價、餐飲、水療和健身俱樂部。
Knowledge and Experience知識和經驗
·Have more than one year’s work experiences of Reservations Dept. in hotel。
·Possess the language and write skills, and type and operate the computer skill fully.????????????????????????????????????????????????????????????????????????????????????
·Know well about the Reservations Dept. business activities and assist the task of each position.?
·Master Opera System.
·具有一年以上預訂部工作經驗；
·具有一定英語閱讀及書寫能力，能夠處理中英文各類文件、資料等；
·熟悉預訂部業務，協助各崗位工作；
·熟練操作系統（Opera）。
