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崗位職責/職位描述

Primary Responsibilities 主要職責
· Ensure LQA standards are implemented and delivered to every guest.
?· Implement up-selling and LCAH member enrollment, to maximize room revenue & guest loyalty.
?· Honesty is a work basis, ensure implement on work with honesty all times.
?· Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
?· Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.
?· Completed the details of conference or group resumes are met.
?· Ensure and maintain the PSB upload is accurately.
?· Maintains information security standards compliance of Front Office at 100%.
?· Implement all Front Desk Policies and Procedures are adhered.
?· Ensure cleanliness and appearance of lobby and related areas.
?· Implement the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.

?· 在對客服務中遵守和執行LQA。
?· 執行前臺房間銷售升級和雅高樂雅會會員招募計劃，以最大化收益和客人忠實度。
?· 以誠信為工作基本，在任何時候都需要誠實的執行酒店所有財務制度。
?· 掌握酒店產品知識，確保貴賓及活動信息的時效性和準確性。
?· 掌握酒店產品和當地情況的高度了解，以便為客人提供信息咨詢服務。
?· 完成團隊接待，檢查團隊操作的細節需要達到客人要求。
?· 掌握和保證前臺外事傳輸的正確性。
?· 確保所有信息安全標準都被百分之百的執行。
?· 嚴格執行前臺各項政策與程序。
?· 保持大堂及相關區域的清潔和外觀符合品牌標準。
?· 執行健康與安全政策，以確保安全的工作環境；同時熟悉了解安全及緊急程序。

Knowledge and Experience 知識和經驗
?· Diploma or Degree preferably in hospitality or related field.
?· Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand.
?· PMS and Office software knowledge.
?· Excellent oral and written skills in Mandarin and English.
?· Diploma or Degree preferably in hospitality or related field.
?· Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand.
?· PMS and Office software knowledge.
?· Excellent oral and written skills in Mandarin and English.

?· 酒店管理或相關專業的本科或專科學歷。
?· 在知名國際酒店內從事至少一年類似崗位的經驗。
?· 熟悉并掌握Opera酒店管理系統和各類辦公軟件。
?· 優秀的中英文聽說讀寫能力。