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崗位職責/職位描述

Primary Responsibilities主要職責
·In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
·Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
·Supervise cash handling and banking procedures.
·Prepare daily banking and cash flow reports.
·Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
·Take action to address these needs in order to exceed their expectations.
·Create a positive hotel image in every interaction with internal and external customers.
·Adhere to hotel brand standards.

·當經理不在場時，負責人才的監督和管理指導，確保部門的正常運行。
·全力解決客人的投訴，并負責將所有投訴進行記錄和跟進解決。
·負責監督現金操作和交接程序。
·填寫部門營業收入報表。
·與所有的酒店客人建立并保持積極的關系。
·努力去預知客人需求以便滿足并超出他們的需求。
·在與國內外的客人交流時，努力保持酒店的正面形象。
·堅持酒店的品牌標準。

Knowledge and Experience知識和經驗
·Good oral and written communication skills
·Min 2-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain
·Hotel Restaurant Management graduate
·Associate degree or above
·Experienced in all aspects of restaurants service
·良好的口頭及書面溝通能力
·至少2年酒店相關運做經驗，最好具有國際連鎖酒店工作經驗
·酒店管理專業畢業
·全日制大專（含）以上學歷
·餐飲服務的各方面豐富經驗