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工作目標(biāo)Job Objective
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幫助客人,使其在酒店入住期間感覺(jué)舒適并且對(duì)飯店留有美好的印象。
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To assist guests and ensure their stays at hotel are comfortable and an experience to remember.?
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主要職責(zé)Main Responsibility
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對(duì)工作有積極的態(tài)度,有自我約束力和工作主動(dòng)性,為所有的同事樹(shù)立良好的工作榜樣。
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Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.
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按時(shí)完成上級(jí)領(lǐng)導(dǎo)安排的各項(xiàng)任務(wù)
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Arrangements for timely completion of the tasks superiors
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遵守員工紀(jì)律和行為規(guī)范并幫助同事提高技能。
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Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
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服從上級(jí)領(lǐng)導(dǎo)的工作安排
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The work of obedience to superior leadership
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根據(jù)年度指標(biāo)向客人推薦雅高集團(tuán)忠誠(chéng)計(jì)劃方案
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To promote the Accor loyalty program to the guest according to the yearly target.
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根據(jù)月度指標(biāo)向客人推薦雅高客戶(hù)滿(mǎn)意度調(diào)查系統(tǒng)
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To promote the Accor customer survey program to the guest according to the monthly target
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履行所分配的職責(zé),盡自己所能提高工作效率。
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Contribute to overall operational efficiency by performing relevant duties as assigned.
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要不斷地提高對(duì)客服務(wù)水平,以確保得到客人最大程度的滿(mǎn)足。
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Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
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同客人建立良好的公共關(guān)系。
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Establish good public relationship with all guests.
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要向客人提供最新,最準(zhǔn)確的信息。
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Provide guests with the most accurate and up to date information at all times.
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熟練地辦理入住,退房,外幣兌換,叫醒等服務(wù),確保正確無(wú)誤
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Proficient in daily work, which is including check in, check-out, foreign currency exchange, wake-up services,Ensure that all are correct
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崗位要求Specific Requirements
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學(xué)歷要求:服務(wù)專(zhuān)業(yè)或旅游管理專(zhuān)業(yè);
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EDUCATION:??High-school diploma to degree,
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資歷要求:部門(mén)工作經(jīng)驗(yàn)優(yōu)先;
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Experiences:??Concierge work experiences preferred
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工作技能:了解酒店的環(huán)境知識(shí)
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SKILLS: Knowledge of the hotel environment.
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個(gè)人素質(zhì):積極敬業(yè),工作認(rèn)真細(xì)致;
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QUALITY: Enthusiasm in work, carefulness
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個(gè)人能力:具備較強(qiáng)的溝通,協(xié)調(diào)能力及團(tuán)隊(duì)合作精神。
ABILITY: Good communication and coordination ability, and good team spirit.
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溫州鉑爾曼酒店位于永嘉縣甌北城市新區(qū),與溫州市區(qū)隔江相望。新穎現(xiàn)代的酒店設(shè)施、親切周到的個(gè)性化服務(wù),力爭(zhēng)為每一位客人締造一個(gè)滿(mǎn)意的旅程。走出酒店,不妨稍作停留,周邊的自然美景亦會(huì)為您帶來(lái)一段清新愉悅的好時(shí)光。酒店已于2014年12月9日閃亮耀世,期待熱愛(ài)生活、崇尚酒店業(yè)的人才成為我們的一員。面試時(shí)間:周一至周五 --- 下午2點(diǎn)至5點(diǎn)面試地點(diǎn):溫州市永嘉縣甌北鎮(zhèn)陽(yáng)光大道 溫州鉑爾曼酒店二層人力資源辦公室* 請(qǐng)應(yīng)聘者攜帶個(gè)人簡(jiǎn)歷、一張近期彩色免冠照片(2寸)及身份證(原件及復(fù)印件)。