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?	Manages all operational tasks as well as their respective delegation and follow-up.
管理前廳部所有運營任務以及與之相關的委派與跟進。
?	Coordinates management of the Front Desk, Executive Floor, Concierge to ensure a smooth operation and the highest level of guest satisfaction.
協調前臺、行政樓層、禮賓部等部門的工作，以確保運營順暢及客人滿意度。
?	Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
進行每日巡視以確保LQA在對客服務中被遵守和執行。
?	Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
積極參與部門日常運營，以確保客人或同事的問題能夠在最短的時間內以專業的方式得以解決。
?	Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
主動關注并參與如客人投訴等待解決問題的跟進和處理。 
?	Prepare, develop, implement and evaluate up-selling and ALL member enrollment strategy, to maximize room revenue & guest loyalty.
起草、發展、實施和評估前臺房間銷售升級和雅高心悅界會員招募計劃，以最大化收益和客人忠實度。
?	Ensures that all Front Office related Hotel Policies and Procedures are adhered.
確保與部門相關的酒店各項政策與程序都被嚴格執行。
?	Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明晰酒店產品知識，確保貴賓及活動信息的時效性和準確性。
?	Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
監督團隊接待，檢查并確保團隊預訂所提出的細節達到要求，并與會議/團隊組織者保持聯系。
?	Presence in the Front Office and lobby area at critical guest flow time.
客流高峰期間在前廳及大堂區域督導部門運營。
?	Involvement in guest complaint handling, whenever the situation required, adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
堅持并推行健康與安全政策，以確保安全的工作環境；同時確保所有同事都熟悉了解并掌握安全及緊急程序。
?	Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
確保由當地執法部門所要求的全部事項都被嚴格遵守并實行。
?	Maintains ‘Safe Food & Hygiene Standards’ are implemented within Front Office at 100%.
確保《食品安全與衛生標準》被百分之百的執行。
?	Maintains all information security standards compliance of Front Office at 100%.
確保所有信息安全標準都被百分之百的執行。
?	The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，該部門有權更改或補充該職位描述。
?	Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的職責和被指派的職責。

溫州鉑爾曼酒店位于永嘉縣甌北城市新區，與溫州市區隔江相望。新穎現代的酒店設施、親切周到的個性化服務，力爭為每一位客人締造一個滿意的旅程。走出酒店，不妨稍作停留，周邊的自然美景亦會為您帶來一段清新愉悅的好時光。酒店已于2014年12月9日閃亮耀世，期待熱愛生活、崇尚酒店業的人才成為我們的一員。面試時間：周一至周五 --- 下午2點至5點面試地點：溫州市永嘉縣甌北鎮陽光大道 溫州鉑爾曼酒店二層人力資源辦公室* 請應聘者攜帶個人簡歷、一張近期彩色免冠照片（2寸）及身份證（原件及復印件）。