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·???????? Remains observant and responds to each guest who approaches the hotel.
保持關注每一位抵達酒店的客人并主動問候。
·???????? Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
積極參與部門日常運營，以確保客人或同事的問題能夠在最短的時間內以專業的方式得以解決。
·???????? Stand by in the Front Desk or lobby area, to assist Front Office Operating department to provide service at critical guest flow time.
在前臺及大堂區域服務客人，并在客流高峰期協助前廳運營部門提供對客服務。
·???????? Coordinate and escort guest for the arrival, stay and departure experience to ensure a seamless experience.
協調和禮貌地引領客人辦理入住，退房來保持客人無縫的住宿體驗。
·???????? Review arrivals for the next ten days on a daily basis.
每天預覽后續十天的預進情況，并提前準備。
·???????? Assist VIP and high profile loyalty guests with preparation of activity itineraries and ground transportation when applicable.
在適當的時候，協助貴賓和常住客的進行行程計劃和交通的安排。
·???????? Review all loyalty/VIP guest incidents and ensure proper follow up is completed with the relevant departments.
閱覽所有貴賓和常住客發生的事故，確保所有事故的跟進已經完成。
·???????? Coordinates with Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction。
協調前臺、行政樓層、禮賓部和總機等部門，以確保運營順暢及客人滿意度。
·???????? Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明晰酒店產品知識，確保貴賓及活動信息的時效性和準確性。
·???????? Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
確保由當地執法部門所要求的全部事項都被嚴格遵守并實行。
·???????? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，該部門有權更改或補充該職位描述。
·???????? Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的職責和被指派的職責。
國際聯號工作經歷：優先
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酒店業--國際高端酒店/5星級 
100-499人 
私營．民營企業 