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崗位職責/職位描述

• 1、按照酒店的專業標準接受預訂和操作系統。??
• 2、發展及保持與主要的客戶資源間的有效溝通，并及時向前廳部經理和市場分析員反饋。???????????????????????????????????????????????????
• 3、確保準確記錄所有等候名單中的客戶信息。
• 4、確保及時向預訂部領班匯報工作進展。
• 5、遵循預置的可銷售房間數和房價制度。
• 6、確保熟悉地掌握酒店及當地的訊息。
• 7、確保持續高效的提供預訂服務。
• 8、通過電話，郵件和傳真的方式執行預訂，按照指定的標準迅速、準確的輸入系統。
• 1、Takes reservations and operates systems in accordance with hotel standards of performance.????2、Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager and Revenue Analyst to feedback where necessary.3、Ensures all waitlisted business is recorded appropriately.??
• 4、Ensures the Reservation Team Leader is kept informed of all developments within the department.
• 5、Adheres to pre-set availability and rate controls.??????
• 6、Ensures a high level of product knowledge of the hotel and local area.?
• 7、Ensures a high level of Reservations is consistently maintained.??
• 8、Processes all reservation requests by phone, mail or fax, and RESERVE system, promptly and accurately to established standards.?????