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崗位職責/職位描述

1.擅長OTA/Digital 方向，

2.能熟練掌握OTA/Digital，例如飛豬/美團/攜程/抖音等各類后臺系統的管理和維護；

3.接受有經驗者晉升；

1. 在適當時接待和款待客人來店實地考察。

Entertains and conducts hotel inspections to clients whenever required.

2. 建立和保持與固定客人的良好關系。

Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

3. 與相關運營部門聯系并緊密合作，確保達到和滿足客人的要求和期望。

Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

4. 禮貌并有效地處理客人和員工的詢問，并向上匯報投訴或問題。如果無法立即處理問題，要保證及時跟進處理。

5. 開展廣泛的競爭者調查，保持對酒店產品的良好認知。

Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

6. 持續監查和評估本地、國內和國際市場趨勢以及競爭酒店的銷售活動，以確保酒店的銷售保持競爭力和領先地位。

Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.