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崗位職責/職位描述

崗位職責：

1. 確保所有服務員遵循品牌承諾并始終提供優異的對客服務
2.禮貌而高效地處理所有客人和內部的投訴和詢問，確保問題得到圓滿解決
3.管理儲存物品的盤點，確保準確的用品供應
4.指引和協助負責清潔的員工的工作
5.以協助和靈活態度與其他管理層員工密切合作，關注酒店的整體成功和客人滿意度

JobDescription:

1. Ensures Housekeeping Attendants deliver the brandpromise and provide exceptional guest service at all times

2. Ensures Housekeeping Attendants also provide excellentservice to internal customers as appropriate

3. Manages inventory of stock to ensureadequate supplies

4. Directs andassists in assigning work to cleaning associates

5. Works closely with other management associate in asupportive and flexible manner, focusing on the overall success of the Hoteland the satisfaction of Hotel guests.