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崗位職責/職位描述

【職位描述】
1.遵循品牌承諾并始終提供優異的對客服務
Deliversthe brand promise and provide exceptional guest service at all times
2.禮貌而高效地處理所有客人和內部的投訴和詢問，確保問題得到圓滿解決
Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily
3.確保服務符合品牌標準的基本要求，適時提供更多可供選擇的品牌服務
Ensuresthat all company minimum brand standards have been implemented, and thatoptional brand standards have been implemented where appropriate
4.以協助和靈活的態度與其他員工密切合作，關注酒店的整體成功和客人的滿意度
Worksclosely with other Front Office Associate in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotelguests
5.根據顧客意見調查結果，確保所有改進措施貫徹執行
Respondsto the results of the LRA and ensures that the relevant changes are implemented

【任職要求】
國際聯號工作經歷有限
工作經驗1年以上
學 歷：大專及以上