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崗位職責(zé)/職位描述

工作職責(zé)：

1.遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)
2.禮貌而高效地處理所有客人和內(nèi)部的投訴和詢(xún)問(wèn)，確保問(wèn)題得到圓滿(mǎn)解決
3.確保服務(wù)符合品牌標(biāo)準(zhǔn)的基本要求，適時(shí)提供更多可供選擇的品牌服務(wù)
4.以協(xié)助和靈活的態(tài)度與其他員工密切合作，關(guān)注酒店的整體成功和客人的滿(mǎn)意度
5.根據(jù)顧客意見(jiàn)調(diào)查結(jié)果，確保所有改進(jìn)措施貫徹執(zhí)行

Jod Description:

1.Deliversthe brand promise and provide exceptional guest service at all times
2.Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily
3.Ensuresthat all company minimum brand standards have been implemented, and thatoptional brand standards have been implemented where appropriate
4.Worksclosely with other Front Office Associate in a supportive and flexible manner,focusing on the overall success of the Hotel and the satisfaction of Hotelguests
5.Respondsto the results of the LRA and ensures that the relevant changes are implemented

工作要求：

1.問(wèn)候并向客人傳遞信息，是向客人和訪(fǎng)客提供信息
2.完成客人需求、響應(yīng)客人要求，從而為促進(jìn)酒店生意
3.認(rèn)知、處理、傾聽(tīng)客人需求，提升忠誠(chéng)客人
4.有豐厚的提成獎(jiǎng)金

Job Request:

1.Welcomes, provides updates and information for guests and visitors.
2.Helps promote the hotel's range of services on offer (e.g. the bar) by anticipating customer needs and responding to guests' requests.
3.Helps gain guests' loyalty by being present, available and ready to listen.
4.good profit bonus