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崗位職責/職位描述

工作職責：

1.遵循品牌承諾并始終提供優異的對客服務
2.禮貌而高效地處理所有客人和內部的投訴和詢問，確保問題得到圓滿解決
3.確保服務符合品牌標準的基本要求，適時提供更多可供選擇的品牌服務
4.以協助和靈活的態度與其他員工密切合作，關注酒店的整體成功和客人的滿意度
5.根據顧客意見調查結果，確保所有改進措施貫徹執行

Jod Description:

1.Deliversthe brand promise and provide exceptional guest service at all times
2.Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily
3.Ensuresthat all company minimum brand standards have been implemented, and thatoptional brand standards have been implemented where appropriate
4.Worksclosely with other Front Office Associate in a supportive and flexible manner,focusing on the overall success of the Hotel and the satisfaction of Hotelguests
5.Respondsto the results of the LRA and ensures that the relevant changes are implemented

工作要求：

1.問候并向客人傳遞信息，是向客人和訪客提供信息
2.完成客人需求、響應客人要求，從而為促進酒店生意
3.認知、處理、傾聽客人需求，提升忠誠客人
4.有豐厚的提成獎金

Job Request:

1.Welcomes, provides updates and information for guests and visitors.
2.Helps promote the hotel's range of services on offer (e.g. the bar) by anticipating customer needs and responding to guests' requests.
3.Helps gain guests' loyalty by being present, available and ready to listen.
4.good profit bonus