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崗位職責(zé)/職位描述

【職位描述】
1.歡迎并感謝每一位客人的到來，面對(duì)微笑，目光接觸，及友好的問候，盡可能稱呼客人的名字。
2.了解并熟悉酒店的產(chǎn)品，包括印業(yè)時(shí)間，度假設(shè)施，服務(wù)，促銷等。
3.向客人提供關(guān)于酒店內(nèi)的硬件設(shè)施，服務(wù)，促銷活動(dòng)，營(yíng)業(yè)時(shí)間，建議性信息。
4.與客人交談，需找機(jī)會(huì)，以提高客人的體驗(yàn)，并通過詢問客人的問題，更好地了解客人的需求，通過專業(yè)的角度，觀看/聆聽客人的喜好，以積極和及時(shí)的方式采取行動(dòng)。
5.與餐飲，水療，康樂等相關(guān)同事聯(lián)系，協(xié)助客人為其預(yù)訂。
6.收集客人的反饋意見，并與團(tuán)隊(duì)分享反饋以獲得改善機(jī)會(huì)。

1.Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
2.Understand and be knowledgeable about resort products including outlets’ operation hours, resort facilities and offerings, resort promotions, etc.
3.Supply guests with direction and information regarding property amenities, services, promotions, activities, hours of operation, recommendations.
4.Engage guests in conversation to find opportunities to enhance guests’ experience and generate more revenue for the hotel by asking questions of guests to better understand their needs, watching/listening to guest preferences, and acting on them in a professional, positive and timely manner.
5.Contact appropriate colleagues in Food & Beverage, Spa, and Recreation to assist guests with making reservation/booking.
6.Collect Feedbacks from the guests and share the feedbacks with the team for improvement opportunities.

【任職要求】
計(jì)算機(jī)能力：良好
語言要求：英語(良好)
工作經(jīng)驗(yàn)：2年以上
國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先