

凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
1.確保遵循品牌承諾并始終提供優異的對客服務
2.禮貌而高效地處理所有客人和內部客人的投訴和詢問,確保問題得到圓滿解決
3.與客人和同事保持基于良好工作關系的互動接觸
4.以支持和靈活的態度與其他員工緊密合作,著眼于整個酒店的成功和酒店客人的滿意度
5.根據所定的程序引領客人入座、接受點菜及為客人服務食品及飲料
Job Description:
1.Ensuresthe delivery of brand promise and provides exceptional guest service at alltimes
2.Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily
3.Maintainspositive guest and colleague interactions with good working relationships
4.Worksclosely with other associates in a supportive and flexible manner, focusing onthe overall success of the hotel and the satisfaction of hotel guests
5.Seats,takes orders and serves food and beverage to guest according to the establishedsequence and procedures