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• 五險一金
• 節日禮物
• 技能培訓
• 帶薪年假
• 崗位晉升
• 管理規范
• 員工生日禮物
• 年度旅游
• 人性化管理
• 包吃包住

?1.禮貌而高效地處理所有客人和內部的投訴和詢問，確保問題得到圓滿解決???????????????????????????????????????????????????? Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily 
2.保持與顧客和同事的良好合作關系
Maintains positive guest and colleague interactions with good working relationships
3.確保所有員工始終提供給客人禮貌、專業的服務
Ensures all employees provide a courteous and professional service at all times
4.確保所有前廳部員工遵循品牌承諾并始終提供優異的對客服務
Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times
5.確保員工適時的為其他部門員工提供同樣優質的服務
Ensures that Front Office employees provide excellent service to internal customers as appropriate
6.協助問候并向貴賓和長住客人提供入住登記服務
Assists in greeting and checking-in VIP and Long Stay guests
7.確保所有前廳部員工熟悉掌握酒店的產品知識及服務標準
Ensures that all Front Office employees are familiar with the hotel’s products and services
8.確保所有前廳部員工知悉最新的促銷信息，規章制度及其他重要信息
Ensures that all Front Office employees are aware of current promotions, policies and other important information
9.經常性的親自確認客人在入住和離店過程中得到盡善盡美的服務
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out
10.繁忙時期確保禮賓部，行李部及其他各個區域均能有條不紊地運作并實現酒店的品牌承諾
Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise
11.與客人建立和諧的客服關系并長久保持
Establishes a rapport with guests and maintains good customer relationship
12.推行萬達會員計劃并更新客史數據
Implements consistent Wanda Club programmers and maintain a relevant guest history database
13.確?？腿诵畔⒌臍v史記錄得到精確的維護，并提前對回頭客進行入住登記
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered

武漢萬達瑞華酒店位于風光秀麗的東湖風景區，周圍環繞著漢街、漢秀劇場、電影主題公園等購物休閑場所，距武漢天河機場僅30分鐘車程，距武漢高鐵站也僅15分鐘車程。酒店擁有413間客房及套房，同時擁有風格迥異的各式餐廳?！懊朗硡R”全日餐廳匯聚世界各地美味佳肴，“游宴”一品淮揚餐廳以經典淮揚菜為主、吸納粵菜及本地菜系之精華，“和”日本餐廳以精細、新鮮和東瀛風情為特色并融入法國美食元素。1500平方米的無柱式大宴會廳及7間多功能會議室配備頂級的高科技設備。設施齊全的健身中心、室內恒溫游泳池提供全新的休閑健身體驗。私人會所名仕會為尊貴會員提供專屬服務，是社會各界名仕理想的聚會休閑之所。 Located in the East Lake Scenic Area of Wuhan, Wanda Reign Wuhan features a beautiful scenery view and comfortable surroundings with nearby shopping streets, Wanda Plaza, Han Show, Film Technology Park, Madame Tussaud’s Museum and other entertainment places. It is only 30 minutes away from Wuhan Tianhe airport by car and 15 minutes away from Wuhan high-speed railway station. Wanda Reign Wuhan is equipped with 413 luxurious rooms and suites. Wanda Reign Wuhan also features three restaurants with different cuisines. An international buffet and a la carte is offered at Café Reign; the original flavors of Huaiyang cuisine combined with the essence of Cantonese and local dishes are served in the RIVER DRUNK Huaiyang Restaurant; and exquisite and contemporary cuisine incorporated with both Japanese and French styles are provided in HE Japanese Restaurant. The restaurants provide special private chef services as well as the Sommeliers in both wine and Chinese liquor. The 1500sqm pillar-less grand ballroom and 7 function rooms are equipped with simultaneous interpretation systems, video conference systems and digital video conference systems, which are the most advanced facilities and best meeting experience in town. The unparalleled Club Reign provides the distinguished members exclusive services and a gathering place to relax.