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崗位職責
1、確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求。
2、查看交班記錄，了解上一班的移交事項，并負責處理。
3、熟悉預訂資料，了解客情，尤其要記住即將來店的貴賓、常客的姓名，了解酒店的所有活動。
4、熟悉酒店有關客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟效益。
5、熟練總臺各項專業(yè)業(yè)務和技能，搞好對客服務。
6、熟練掌握店內(nèi)外信息，提供準確的問訊服務。
7、負責為下榻酒店的賓客辦理入住登記手續(xù)。
8、負責客房鑰匙的管理和發(fā)放工作并嚴格遵守驗證制度。
9、制作有關報表，為其它部門提供準確的接待信息。
崗位要求
1、大專及以上文化程度，懂得英語。
2、性格開朗、頭腦靈活、工作踏實，具有較強的服務意識、推銷意識和責任感。
3、通曉酒店各項對客政策、設施設備及服務種類以及總臺工作程度和規(guī)范。
4、相貌端正，身體健康。
語言能力：英語-良好計算機能力：熟練年齡要求：20-30歲 
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名
立即溝通
酒店業(yè)--國內(nèi)高端酒店/5星級
500-999人
私營．民營企業(yè)
武漢萬達瑞華酒店位于風光秀麗的東湖風景區(qū)，周圍環(huán)繞著漢街、漢秀劇場、電影主題公園等購物休閑場所，距武漢天河機場僅30分鐘車程，距武漢高鐵站也僅15分鐘車程。酒店擁有413間客房及套房，同時擁有風格迥異的各式餐廳。“美食匯”全日餐廳匯聚世界各地美味佳肴，“游宴”一品淮揚餐廳以經(jīng)典淮揚菜為主、吸納粵菜及本地菜系之精華，“和”日本餐廳以精細、新鮮和東瀛風情為特色并融入法國美食元素。1500平方米的無柱式大宴會廳及7間多功能會議室配備頂級的高科技設備。設施齊全的健身中心、室內(nèi)恒溫游泳池提供全新的休閑健身體驗。私人會所名仕會為尊貴會員提供專屬服務，是社會各界名仕理想的聚會休閑之所。 Located in the East Lake Scenic Area of Wuhan, Wanda Reign Wuhan features a beautiful scenery view and comfortable surroundings with nearby shopping streets, Wanda Plaza, Han Show, Film Technology Park, Madame Tussaud’s Museum and other entertainment places. It is only 30 minutes away from Wuhan Tianhe airport by car and 15 minutes away from Wuhan high-speed railway station. Wanda Reign Wuhan is equipped with 413 luxurious rooms and suites. Wanda Reign Wuhan also features three restaurants with different cuisines. An international buffet and a la carte is offered at Café Reign; the original flavors of Huaiyang cuisine combined with the essence of Cantonese and local dishes are served in the RIVER DRUNK Huaiyang Restaurant; and exquisite and contemporary cuisine incorporated with both Japanese and French styles are provided in HE Japanese Restaurant. The restaurants provide special private chef services as well as the Sommeliers in both wine and Chinese liquor. The 1500sqm pillar-less grand ballroom and 7 function rooms are equipped with simultaneous interpretation systems, video conference systems and digital video conference systems, which are the most advanced facilities and best meeting experience in town. The unparalleled Club Reign provides the distinguished members exclusive services and a gathering place to relax.
