【崗位職責】
1、管理總機員工;負責總機房的日常組織工作。
2、執行和維護培訓體系,保證員工有足夠的技能高效工作。
3、有效地管理本市和長途電話設備,及接線員處理電話,確保有效的總機服務。
4、管理對客留言和傳呼服務,確保留言轉接服務設施的有效運轉。
5、對內部工作程序,員工考勤,三個班次的運轉的組織和內部管理。
6、協助賓客服務中心經理管理團隊,保證執行所有LRA標準。。
7、培訓新員工,提升酒店信息管理系統的技能。
【崗位要求】
1、大專以上學歷,有同崗位工作經驗1年以上。
2、口齒清楚,音質優美,待人熱情,工作負責。
3、必須會說和聽懂賓客使用的主要語種,英語流利。
4、通曉酒店的服務設施、各營業點的服務項目、服務時間以及收費標準,掌握總機房所有設備的操作程序,機器性能。
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武漢萬達瑞華酒店位于風光秀麗的東湖風景區,周圍環繞著漢街、漢秀劇場、電影主題公園等購物休閑場所,距武漢天河機場僅30分鐘車程,距武漢高鐵站也僅15分鐘車程。酒店擁有413間客房及套房,同時擁有風格迥異的各式餐廳。“美食匯”全日餐廳匯聚世界各地美味佳肴,“游宴”一品淮揚餐廳以經典淮揚菜為主、吸納粵菜及本地菜系之精華,“和”日本餐廳以精細、新鮮和東瀛風情為特色并融入法國美食元素。1500平方米的無柱式大宴會廳及7間多功能會議室配備頂級的高科技設備。設施齊全的健身中心、室內恒溫游泳池提供全新的休閑健身體驗。私人會所名仕會為尊貴會員提供專屬服務,是社會各界名仕理想的聚會休閑之所。 Located in the East Lake Scenic Area of Wuhan, Wanda Reign Wuhan features a beautiful scenery view and comfortable surroundings with nearby shopping streets, Wanda Plaza, Han Show, Film Technology Park, Madame Tussaud’s Museum and other entertainment places. It is only 30 minutes away from Wuhan Tianhe airport by car and 15 minutes away from Wuhan high-speed railway station. Wanda Reign Wuhan is equipped with 413 luxurious rooms and suites. Wanda Reign Wuhan also features three restaurants with different cuisines. An international buffet and a la carte is offered at Café Reign; the original flavors of Huaiyang cuisine combined with the essence of Cantonese and local dishes are served in the RIVER DRUNK Huaiyang Restaurant; and exquisite and contemporary cuisine incorporated with both Japanese and French styles are provided in HE Japanese Restaurant. The restaurants provide special private chef services as well as the Sommeliers in both wine and Chinese liquor. The 1500sqm pillar-less grand ballroom and 7 function rooms are equipped with simultaneous interpretation systems, video conference systems and digital video conference systems, which are the most advanced facilities and best meeting experience in town. The unparalleled Club Reign provides the distinguished members exclusive services and a gathering place to relax.