崗位職責(zé)/職位描述

崗位職責(zé)

Job Description

1.鼓勵預(yù)定團(tuán)隊實現(xiàn)一貫的Reservation高分。

Encourage the reservation team to achieve consistently high Reservation scores.

2.實施賓客意見調(diào)查問卷，提高部門服務(wù)質(zhì)量。

Implement guest opinion questionnaire to improve service quality.

3.熟悉處理房間預(yù)訂的程序，給賓客提供最新和最準(zhǔn)確的房況信息。

Familiar with room reservation procedures, providing guests with the latest and most accurate room information.

4.落實”預(yù)訂未到賓客”的名單和每日團(tuán)隊取消情況。

The implementation of "reservations not guests" list and daily team canceled.

5.為所有的預(yù)訂部員工準(zhǔn)備工作時間和日程表。

Prepare work schedules and schedules for all reservations staff.

6.管理每日/每月/每年的所有的日常通信的書寫。

Manage daily / monthly / yearly written correspondence.

7.根據(jù)預(yù)訂情況更改現(xiàn)有的預(yù)訂并且預(yù)測現(xiàn)有的和未來的預(yù)訂情況。

Change existing bookings according to reservation and forecast existing and future bookings.

崗位要求

Job Requirements

1大專以上學(xué)歷，有同崗位工作經(jīng)驗兩年以上。

College degree or above, with two years experience in the same position.

2.普通話清晰，英語書面和口語表達(dá)較流利。

Fluent in Mandarin, fluent in written and spoken English.

3.具有良好的產(chǎn)品電話銷售技能，能夠?qū)崿F(xiàn)酒店客房預(yù)訂率最大化。

With good product phone sales skills, to achieve maximum hotel room reservation rate.

4.具有銷售業(yè)務(wù)談判能力，能合理調(diào)配酒店產(chǎn)品，分清先后，實現(xiàn)客房銷售目標(biāo)。

With sales business negotiation ability, reasonable deployment of hotel products, distinguish between successively, achieve room sales target.

5.具有良好的語言組織和文字表達(dá)能力，清楚，條理地表達(dá)銷售意向。

Have good language organization and writing ability, clear and orderly expression of sales intention.

6.能夠督導(dǎo)團(tuán)隊成員的預(yù)訂工作，指導(dǎo)下級提高電話銷售能力。

Able to supervise the reservation of team members, and guide subordinates to improve telephone sales capability.