崗位職責/職位描述

崗位職責

Job Description

1.鼓勵預定團隊實現一貫的Reservation高分。

Encourage the reservation team to achieve consistently high Reservation scores.

2.實施賓客意見調查問卷，提高部門服務質量。

Implement guest opinion questionnaire to improve service quality.

3.熟悉處理房間預訂的程序，給賓客提供最新和最準確的房況信息。

Familiar with room reservation procedures, providing guests with the latest and most accurate room information.

4.落實”預訂未到賓客”的名單和每日團隊取消情況。

The implementation of "reservations not guests" list and daily team canceled.

5.為所有的預訂部員工準備工作時間和日程表。

Prepare work schedules and schedules for all reservations staff.

6.管理每日/每月/每年的所有的日常通信的書寫。

Manage daily / monthly / yearly written correspondence.

7.根據預訂情況更改現有的預訂并且預測現有的和未來的預訂情況。

Change existing bookings according to reservation and forecast existing and future bookings.

崗位要求

Job Requirements

1大專以上學歷，有同崗位工作經驗兩年以上。

College degree or above, with two years experience in the same position.

2.普通話清晰，英語書面和口語表達較流利。

Fluent in Mandarin, fluent in written and spoken English.

3.具有良好的產品電話銷售技能，能夠實現酒店客房預訂率最大化。

With good product phone sales skills, to achieve maximum hotel room reservation rate.

4.具有銷售業務談判能力，能合理調配酒店產品，分清先后，實現客房銷售目標。

With sales business negotiation ability, reasonable deployment of hotel products, distinguish between successively, achieve room sales target.

5.具有良好的語言組織和文字表達能力，清楚，條理地表達銷售意向。

Have good language organization and writing ability, clear and orderly expression of sales intention.

6.能夠督導團隊成員的預訂工作，指導下級提高電話銷售能力。

Able to supervise the reservation of team members, and guide subordinates to improve telephone sales capability.