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崗位職責(zé)/職位描述

Primary Responsibilities主要職責(zé)

· Provides general information to customers and guests in a good and helpful manner.

· Handles or resolves any guest complaints and establishes good relationships with guests and clients of the hotel.

· Assumes other duties as assigned by the Front Office Manager.

· Oversees the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients and customers of the Hotel.

為所有的客人和客戶提供禮貌周到的信息服務(wù)。

處理或者解決客人的投訴，并且同酒店的客人建立起良好的關(guān)系

完成前廳部經(jīng)理分配的其它工作。

觀察客人的日常行為和活動(dòng)，消除客人的不滿并且同客人以及酒店的客戶建立起友好的關(guān)系。

Knowledge and Experience知識(shí)和經(jīng)驗(yàn)

·??Diploma or Degree preferably in hospitality or related field

·??Minimum three (3) years relevant
experience in a similar position in a renown international hotel brand

·?PMS and Office software knowledge

·Excellent oral and written skills in Mandarin and English

·Members of Les Clefs d’Or

·Well connected with local market

·????????
Diploma or Degree preferably in hospitality or related field

酒店管理或相關(guān)專業(yè)的本科或?qū)？茖W(xué)歷

在知名國(guó)際酒店內(nèi)從事至少三年類(lèi)似崗位的經(jīng)驗(yàn)

熟悉并掌握Opera酒店管理系統(tǒng)和各類(lèi)辦公軟件

優(yōu)秀的中英文聽(tīng)說(shuō)讀寫(xiě)能力

金鑰匙會(huì)員

與本地市場(chǎng)有緊密的聯(lián)系