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崗位職責/職位描述

Primary Responsibilities主要職責

• Provide the personalize the guest arrival/departure experience.
• Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
• Accuracy in link of reservations requirement to room allocation/guest needs.
• Liaison between Front Office departments and rest of hotel effective for guest experience.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Supervise front office operations during assigned shift including:

Maintenance of guest information

• Maintenance of information about local events.
• Compile occupancy statistics.
• Supervise group bookings.
• Assisting with serious complaints.
• Supervise cashiering activities during shift including:
• Cash handling and banking procedure.
• Dealing with irregular payments.
• Instructing staff in credit policies and facilities.
• Instructing staff in cash security procedures.
• Supervise the cashiering system.
• Proficient in the use of Microsoft Office and Front Office System.

Problem solving and organizational abilities.

• 為客人提供個性化的到店及離店體驗。
• 預知客人需求，收集客人喜好，并確保這些需求和喜好在客人入住期間會被一直滿足。
• 根據預訂信息準確地為客人安排房間及滿足合理需求。
• 在前廳部與酒店其他部門之間有效的溝通來提高賓客體驗。
• 進行有效的交接班簡報工作，以明確酒店活動和運營要求。
• 在當班期間監督前廳部運營情況，包括：

• 維護客戶信息；
• 維護當地活動的信息；
• 統計入住情況；
• 監督團組預訂情況；
• 協助解決嚴重投訴問題；
• 在當班期間監督收銀活動，包括：
• 現金處理和銀行業務程序；
• 處理非法支付情況；
• 就信用政策和設備對員工進行指導；
• 就現金安全程序對員工進行指導；
• 對收銀系統實施監管；
• 熟練使用微軟辦公軟件和前臺系統；
• 具有解決問題和組織能力；

Knowledge and Experience知識和經驗

• Diploma or Degree preferably in hospitality or related field.
• Minimum one (1) years relevant experience in a similar position in a renown international. hotel brand.
• PMS and Office software knowledge· Excellent oral and written skills in Mandarin and English.
• Excellent interpersonal & communication skills.
• Service oriented with an eye for details.
• Confidently able to resolve problems and make decisions.
• Adaptable and flexible and able to embrace and respond to change effectively.
• Min 1 year executive Lounge? Supervisor experience.
• 酒店管理或相關專業的本科或專科學歷。
• 在知名國際酒店內從事至少兩年類似崗位的經驗。
• 熟悉并掌握Opera酒店管理系統和各類辦公軟件。
• 良好的中英文聽說讀寫能力。

• 優秀的人際關系和溝通能力。
• 以服務為導向的敏銳洞察力。
• 自信的解決問題與決策的能力。
• 適應性強，靈活并能有效地接受和應對變化。
• 行政酒廊主管一年以上工作經驗。