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崗位職責/職位描述

Primary Responsibilities主要職責

• Provide a professional, advisory and support service to the Executive Housekeeper to assist in meeting the strategic goals of the establishment.
• Monitor and review Quality Standards for the Department.
• Participate in the preparation of the Strategic Business and Operating Plans.
• Prepare monthly outlook/forecast reports.
• Attend meetings as required.
• Perform any duties assigned by the Management deemed necessary.

• 向行政管家提供專業咨詢和相關幫助，以及協助完成其戰略目標。
• 監測和審查部門的質量標準。
• 參加并準備關于商務戰略和運營的計劃。
• 準備月度計劃和預期報表。
• 根據需要參加會議。
• 執行任何管理層委托的工作。

Knowledge and Experience知識和經驗

• Technical skills for Housekeeping/Laundry.
• Supervisory and leadership skills – collaborative, enabling, andentrepreneurial.
• Interpersonal skills well developed with guests, talents, management.
• Use/knowledge of PMS, Opera, FOLS.
• ?Able to solve problem/make decision within scope.
• Attention to detail especially cleanliness, room presentation.
• Able to work independently, reliable, self-directed.

• 對客房服務和洗衣部門專業的管理技能。
• 監督和領導技能——合作、支持和創造。
• 與客人、人才、管理層有良好的人際關系。
• 使用/了解PMS， Opera，FOLS。
• 能夠在一定范圍內解決問題和做決定。
• 注意衛生細節，房間整體形象。
• 能夠獨立工作，可靠，自主的。