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崗位職責/職位描述

• Primary Responsibilities主要職責
• To conduct frequent and thorough inspections of Restaurant department (at least once a week).
• To feel comfortable with using all F&B Hotel software as well as general administration programs.
• Supervise functions.
• Supervise outlet service.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Take action to address these needs in order to exceed their expectations.
• Maintain current Hotel information to be able to provide information to guests.
• Implements Procedures which enhance the guest experience.
• Implement working schedule based on forecast, banquet reservation, group and VIP arrivals.
• Record sales, complaints, solutions and equipment.
• Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost.
• 經常對餐廳部門進行徹底檢查(至少一周一次)。
• 靈活地使用所有酒店餐飲軟件以及行政程序。
• 監督和管理所有餐飲活動。
• 監督和管理部門服務標準。
• 與所有的酒店客人建立并保持積極的關系。
• 努力去預知客人需求以便滿足并超出他們的需求。

• 了解最新的酒店知識以提供給客人最新信息。
• 執行正確的程序以提高客人的體驗。

• 根據預測、宴會預訂、團體餐的安排及重要賓客的人數來安排工作。
• 做好銷售、賓客投訴、解決辦法及相關人才、設備的記錄。
• 給領導提出建議，提高工作效率，促進銷售，并達到增源節支的目的。
• Knowledge and Experience知識和經驗
• Good oral and written communication skills·
• Min 2-year experience in hotel engineering operation in similar capacity, preferably with international hotel.
• Hotel Restaurant Management graduate·
• Associate degree or above·
• Experienced in all aspects of restaurants service.
• Must be well-presented and professionally groomed at all times?·
• Excellent leader and trainer with solid motivational and teamwork skills·Attention to detail and strong interpersonal skills to deal with diverse talent·
• 良好的口頭及書面溝通能力。
• 至少2年酒店相關運做經驗，具有國際連鎖酒店工作經驗優先考慮。
• 酒店管理專業畢業·全日制大專（含）以上學歷餐飲服務的各方面豐富經驗。
• 始終保持良好和專業的形象，優秀的領導者和培訓師，具備良好的激勵和團隊合作能力·注重細節，良好的人際交往能力，能夠和不同的人才相處。