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崗位職責/職位描述

Primary Responsibilities主要職責

·Doing negotiation with the business team and travel team about operations well. Promote the events positively. Expand the customer’s source, on the premise that to meet the highest interest of hotel. Sign the sales contract, and ensure sales plan would be finished.

·Deal with the letters and telephones about the meal and banquet booking or meeting of major clients, welcome their visiting. Keep and develop the business relationship well.

·Do communication and coordination job well with all department, check and implement about the contract administration and the arrangement of the important banquet or meeting, ensure achieve the sales promise.

·Set up each business negotiation profile. And set up the individual profile of food and drink frequent guest.

·Protect the benefit of hotel; obey sales and activity rules of hotel strictly.

·Give a polite compliment to honored guest of hotel, know whether they satisfy the service of hotel, whether need some assistances to solve problem.

·Administering every task in the banquet meeting notice list should according to the agreement which signed with clients. And pay attention to the hotel arrangement in reason and right.

·Know the situation of the local and outside company market, keep contact with the potential company, mastery the business sales chance, and supervise the banquet SM to do the sale well of their responsive regions and clients.

·做好與商務團體、旅行團體等進行業務洽談，積極推銷宴會，開拓客源，在滿足酒店利益的前提下，簽訂銷售合同，并確保銷售計劃的完成。

·處理主要客戶訂餐、訂宴會或會議的函電，接待他們的來訪，與他們保持和發展良好的業務關系。

·與所有部門搞好溝通和協調工作，檢查落實合同執行情況以及重要宴會或會議的安排，確保實現銷售時的承諾。

·建立各種業務會談的檔案。詳細建立餐飲常客的個人檔案。

·維護酒店的利益，嚴格遵守酒店的銷售和動作規程。

·進行銷售拜訪，經常對商務公司、旅行社和政府客戶進行個人拜訪，建立良好的合作關系和將來業務的聯系。

·禮貌問候酒店的宴會消費貴賓，了解是否滿意酒店的服務，是否有需要協助解決。

·宴會會議通知單上每項工作要根據與客戶簽訂的協議執行，并注意店內安排合理性和正確性。

·了解本地及外埠企業市場情況，與有宴會會議潛力公司保持經常性聯系，掌握銷售機會，并跟跟進好所負責區域客戶。

Knowledge and Experience知識和經驗

·Have more than five years work experiences about sales in hotel, should be engaged in basic level job

·Have the strong ability of social campaign, adapt to changes, and judge. Mastery sales professional knowledge, can guide the subordinate work

·Have the ability of language and can use a foreign language to do operation

·Mastering the knowledge of banquet sales skills, have the strong practice experience and positive attitude to work

·具有五年以上酒店銷售相關工作經驗，從事過基層工作。

·具有較強的社會活動能力、應變能力及判斷能力，熟悉本職工作，掌握一定銷售專業知識，能引導下級人才工作。

·具有一定語言文字能力，并能熟練運用一門外語進行業務活動。

·掌握一定宴會銷售的技能、技巧知識，并具有較強的實踐經驗，以及積極的工作態度。