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崗位職責(zé)/職位描述

Primary Responsibilities主要職責(zé)

·Doing negotiation with the business team and travel team about operations well. Promote the Rooms positively. Expand the customer’s source, on the premise that to meet the highest interest of hotel. Sign the sales contract, and ensure sales plan would be finished.

·Deal with the letters and telephones about the Rooms booking of major clients, welcome their visiting. Keep and develop the business relationship well.

·Do communication and coordination job well with all department, check and implement about the contract administration and the arrangement of the important arrivals, ensure achieve the sales promise.

·Set up each business negotiation profile. And set up the individual profile of Rooms frequent guest.

·Protect the benefit of hotel; obey sales and activity rules of hotel strictly.

·Give a polite compliment to honored guest of hotel, know whether they satisfy the service of hotel, whether need some assistances to solve problem.

·Administering every task in the arrivals notice list should according to the agreement which signed with clients. And pay attention to the hotel arrangement in reason and right.

·Know the situation of the local and outside company market, keep contact with the potential company, mastery the business sales chance, and supervise the Rooms SM to do the sale well of their responsive regions and clients.

·做好與商務(wù)團(tuán)體、旅行團(tuán)體等進(jìn)行業(yè)務(wù)洽談，積極推銷酒店客房，開拓客源，在滿足酒店利益的前提下，簽訂銷售合同，并確保銷售計劃的完成。

·處理主要客戶訂房的函電，接待他們的來訪，與他們保持和發(fā)展良好的業(yè)務(wù)關(guān)系。

·與所有部門搞好溝通和協(xié)調(diào)工作，檢查落實合同執(zhí)行情況以及重要訂房、入住安排，確保實現(xiàn)銷售時的承諾。

·建立各種業(yè)務(wù)會談的檔案。詳細(xì)建立入住?？偷膫€人檔案。

·維護(hù)酒店的利益，嚴(yán)格遵守酒店的銷售和動作規(guī)程。

·進(jìn)行銷售拜訪，經(jīng)常對商務(wù)公司、旅行社和政府客戶進(jìn)行個人拜訪，建立良好的合作關(guān)系和將來業(yè)務(wù)的聯(lián)系。

·禮貌問候酒店的住店消費貴賓，了解是否滿意酒店的服務(wù)，是否有需要協(xié)助解決。

·入住通知單上每項工作要根據(jù)與客戶簽訂的協(xié)議執(zhí)行，并注意店內(nèi)安排合理性和正確性。

·了解本地及外埠企業(yè)市場情況，與有訂房潛力公司保持經(jīng)常性聯(lián)系，掌握銷售機(jī)會，并跟跟進(jìn)好所負(fù)責(zé)區(qū)域客戶。

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Knowledge and Experience知識和經(jīng)驗

·Have more than five years work experiences about sales in hotel, should be engaged in basic level job.

·Have the strong ability of social campaign, adapt to changes, and judge. Mastery sales professional knowledge, can guide the subordinate work.

·Have the ability of language and can use a foreign language to do operation.

·Mastering the knowledge of banquet sales skills, have the strong practice experience and positive attitude to work.

·具有五年以上酒店銷售相關(guān)工作經(jīng)驗，從事過基層工作。

·具有較強(qiáng)的社會活動能力、應(yīng)變能力及判斷能力，熟悉本職工作，掌握一定銷售專業(yè)知識，能引導(dǎo)下級人才工作。

·具有一定語言文字能力，并能熟練運(yùn)用一門外語進(jìn)行業(yè)務(wù)活動。

·掌握一定宴會銷售的技能、技巧知識，并具有較強(qiáng)的實踐經(jīng)驗，以及積極的工作態(tài)度。