職位招聘
- 職位性質：全職
- 工作地區：廣東省深圳市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：4.3千-4.6千
- 職位有效期：2026-03-13至2026-06-11
職位：水療中心賓客關系員 SPA Guest Relations Officer
崗位職責/職位描述
SUMMARY OF POSITION
職位概括
Assists supervisor in executing the day to day operational requirements.
協助上司執行日常運營性需求；
Coordinates and performs guest arrival, departure and cashiering tasks in accordance with hotel standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures.
確保在協助客人光臨、離開與付款時遵循酒店的服務標準；提供真誠服務，熟練掌握相應工作；遵循酒店的規章制度與工作流程；
Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up.
設身處地的為客人的需求著想，著力幫助客人解決疑慮以滿足其要求；絕對確保客人的滿意度； 將所有工作中出現的問題與客人投訴等相關事宜報告給部門經理，方便部門經理后續跟進。
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers.
用熱情、關心和真正的熱心去對待客人和內部客人；
Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells hotel facilities in a sensitive and personalized manner.
熟練掌握產品的知識和相關技術；結合不同情況，靈活性的推薦并銷售產品與服務；
Maintains a clean and orderly work area and promotes a safe working environment.
保持一個清潔有序的工作區域和營造一個安全的工作環境。
PREFERRED KNOWLEDGE / QUALIFICATIONS
職位要求
Acceptance of fresh graduates.
接受應屆畢業生；
Previous concerned working experience is preferred.
有國際聯號工作經驗者可優先考慮；
Good working attitude, nice grooming and potential to learn working skills.
具備正確的工作態度，良好的儀容儀表以及學習工作技能的潛力。
