職位招聘
- 職位性質(zhì)：全職
- 工作地區(qū)：廣東省深圳市
- 招聘人數(shù)：1人
- 學(xué) 歷：不限
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語(yǔ)言要求：不限
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：4.3千-4.6千
- 職位有效期：2026-05-29至2026-08-27
職位：水療中心賓客關(guān)系員 SPA Guest Relations Officer
崗位職責(zé)/職位描述
SUMMARY OF POSITION
職位概括
Assists supervisor in executing the day to day operational requirements.
協(xié)助上司執(zhí)行日常運(yùn)營(yíng)性需求；
Coordinates and performs guest arrival, departure and cashiering tasks in accordance with hotel standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures.
確保在協(xié)助客人光臨、離開與付款時(shí)遵循酒店的服務(wù)標(biāo)準(zhǔn)；提供真誠(chéng)服務(wù)，熟練掌握相應(yīng)工作；遵循酒店的規(guī)章制度與工作流程；
Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up.
設(shè)身處地的為客人的需求著想，著力幫助客人解決疑慮以滿足其要求；絕對(duì)確?？腿说臐M意度； 將所有工作中出現(xiàn)的問題與客人投訴等相關(guān)事宜報(bào)告給部門經(jīng)理，方便部門經(jīng)理后續(xù)跟進(jìn)。
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers.
用熱情、關(guān)心和真正的熱心去對(duì)待客人和內(nèi)部客人；
Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells hotel facilities in a sensitive and personalized manner.
熟練掌握產(chǎn)品的知識(shí)和相關(guān)技術(shù)；結(jié)合不同情況，靈活性的推薦并銷售產(chǎn)品與服務(wù)；
Maintains a clean and orderly work area and promotes a safe working environment.
保持一個(gè)清潔有序的工作區(qū)域和營(yíng)造一個(gè)安全的工作環(huán)境。
PREFERRED KNOWLEDGE / QUALIFICATIONS
職位要求
Acceptance of fresh graduates.
接受應(yīng)屆畢業(yè)生；
Previous concerned working experience is preferred.
有國(guó)際聯(lián)號(hào)工作經(jīng)驗(yàn)者可優(yōu)先考慮；
Good working attitude, nice grooming and potential to learn working skills.
具備正確的工作態(tài)度，良好的儀容儀表以及學(xué)習(xí)工作技能的潛力。
