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崗位職責(zé)/職位描述

確保房務(wù)部保持正常高效率的運(yùn)營(yíng)面貌,并且保持下屬各部門能夠按照酒店品牌標(biāo)準(zhǔn)和酒店的服務(wù)特性.

To ensure the smooth and efficient running ofall operational aspects of the Rooms Division and to ensure that the variousdepartments are run according to the standards set for the brand in general andthe hotel specifically.

定期召開整個(gè)部門的溝通會(huì)議并確保部門的例會(huì)和會(huì)議的有效性和必要性
Conducts regular divisional communications meetings and ensure that departmentalbriefings and meetings are effective and conducted as necessary.

禮貌且高效地處理所有內(nèi)部及外部客人的投訴及要求，并跟進(jìn)確保問題圓滿解決
Handles all guest and internal customer complaints and inquiries in a courteousand efficient manner, following through to make sure problems are resolvedsatisfactorily.

確保每個(gè)收入部門（例如：客房、電話、客衣服務(wù)）的運(yùn)作能通過升級(jí)銷售，定價(jià)策略和合理的收益管理，做到收入和利潤(rùn)的最大化，同時(shí)確保實(shí)現(xiàn)酒店品牌的承諾
Ensures that each revenues generating department (e.g. Rooms, Telephone, andGuest Laundry) is operated in line with maximising revenues and profit throughup-selling, pricing activities and proper yield management, while delivering onthe brand promise.

協(xié)助準(zhǔn)備，使用并且更新年度市場(chǎng)營(yíng)銷計(jì)劃，必要時(shí)按部門明細(xì)分析
Assists in prepare, utilises and updates an Annual Marketing Plan, broken downas necessary by division and/or department.

協(xié)助問候常住客及貴賓，確保恰當(dāng)?shù)靥幚硭麄兊念A(yù)定，房間分配及登記入住
Assists in greeting regular and VIP guests as appropriate, ensures the properhandling of all of their reservations, room assignments and check-inexperience.