現招聘送餐主管/西餐廳主管一名，英語口語優秀者優先。

MAJOR RESPONSIBILITIES 責任概要：

1.
Assist the Restaurant
Manager with his/her responsibilities for the room service area including the
Service Apartment, ensuring a smooth running, profitable operation within the framework
of the hotel.
協助餐廳經理完成其對部門應履行的各項職責（包括對酒店公寓的服務），確保在酒店的規定制度下部門良好地有利地運作。

2.
Keep the Restaurant
Manager informed of all current information in room service.
及時向餐廳經理匯報所有相關信息及情況。

3.
Ensure optimum guest
satisfaction at all times in keeping with policies.
在政策規定范圍內時刻盡可能地滿足高消費及重要客人的需求。

4.
Ensure
adequate supplies of equipment and maintenance of par levels.
保證設備的充足供應。

5.
Ensure that billing and
cashiering is carried out as per standard operating procedures.
監督收銀及出納的工作，確保其按照標準的運行程序進行。

6.
Be responsible for guest
check control.
負責核查客人的賬單。

7.
Ensure that fire,
health, safety and hygiene standards are maintained.
時刻注意消防，健康，安全及清潔的各項指標的實現及保持。

SPECIFIC DUTIES　工作任務
OPERATIONS 營運
1.
Monitor appearance of
room service staff. Guest contact: servers or attendants must maintain a sharp
look-proper uniform clean, pressed; shoes shined; hair at correct length and
clean; hands well-manicured.
檢查員工儀表。無論對客或非對客員工都必須嚴格遵守儀容儀表的規定：制服要干凈平整并按照要求穿戴，鞋子要擦亮，頭發按照要求長短修剪并保持干凈，手指甲要修剪整齊。

2.
Organize the setup of
the breakfast and evening cocktails at the Executive Lounge.
組織安排行政酒廊早餐及晚上雞尾酒檔期的擺放和供應。

3.
Organize preparation of
trays and trolleys for service.
安排準備服務所需的推車和拖盤。

4.
Maintain and control all
food and beverage par levels.
維護控制食物和酒水達到應有標準。

5.
Be aware of
special cashiering procedures, C-7’s, executive checks, etc. and ensure they
are properly accounted for.
熟知收銀相關程序，包括內部轉帳程序，賬單程序以及確保其正確入賬。

6.
Be aware of all Marriott
guest programs, discounts, etc. and ensure that billing is correct.
知曉所有萬豪的賓客程序，相關折扣等，以確保收銀工作正確無誤。

7.
Check daily for special
events and requests to see that orders go out properly and on time.
檢查每日重要事件及特別要求，確保所有客人的點單正確按時地發出。

8.
Institute, monitor, and
maintain aggressive hospitality program for room service by:　
通過以下方式，為客房送餐部制訂，監查并維護積極而強有力的待客程序：

9.
Use tray
cards on all orders
餐具回收指示牌擺放在所有托盤，餐車上。

10. On special requests, unusual orders, or VIPs, check
back to see that everything is in order and all needs are taken care of
在處理特別需求，特殊點單或VIP客人的點單時要仔細核查，確保一切無誤，所有要求都得到滿足。

11. Be helpful by knowing your hotel and directing guests
when they have questions
熟知所有酒店相關信息，當客人有疑問時及時地提供幫助或指引。

12. Handle guest complaints and keep management and
service personnel aware of guest satisfaction level.
處理解決客人的投訴，并讓酒店管理層及下屬員工都清楚地了解客人的滿意標準。

13.
Follow all
POS procedures, to include training of all personnel, and be responsible for
use of proper procedures on checkout, band handling, checks, voids, and tally
cards.
遵守電腦賬單程序，包括培訓，負責正常程序離店，處理賬單，取消以及記賬。
14. Answer the telephone and take orders if needed. Run
any order as needed to improve the speed of service and meet an objective of
45-minute orders.
當需要時幫助接聽電話，接受點單。必要時參予送餐工作，以保證服務速度的要求，實現45分鐘遞送點單的目標。

15. Monitor associate side work schedule, daily
cleaning, and heavy duty cleaning schedules.
監查員工附屬工作，日常打掃及重要清潔的任務安排。

16. Walk all floors at the end of the shift to inspect
server’s clearing of floors.
在班次結束前，檢查確保所有的樓層服務區清理干凈。

17. Above all, lead by example through a “hands-on”
approach to motivate associates to excel.
除上所述，時刻樹立榜樣，激勵員工不斷超越，提供更高標準的服務。

18. Follow all company policies and procedures.
遵守公司所有的政策和程序。

HUMAN RESOURCES　人力資源

1.
Conduct, on a daily
basis, menu class, line-up and taste panel and record such on the appropriate
forms, post and then maintain on file.
指導每日菜單學習，排班，菜式品嘗，收取及保存相關的表格，賬目，做好存檔。

2.
Have quizzes and daily
raps with room service servers and order takers to assure job knowledge and
consistency of quality. Make sure records are posted and memorized by entire
room service staff.
組織小競賽和小組討論，確保所有員工懂得工作相關知識并保持工作質量的一致性。保證討論信息的發布，讓整個部門所有員工都知曉并牢記。

3.
Train order takers to
effectively sell up through suggestive selling; set guidelines on how to
up-sell; check back with parties in parlours and
suites to replenish orders.
培訓點單員在點單過程中有效地進行推薦銷售。擬定銷售技巧的指導方針。

4.
Supervise the training
of new associates by adherence to the prescribed Marriott 30-day program and
knowledge of food and beverage menus and service; at the end of an individual’s
program, evaluate their performance with management.
遵照萬豪規定的30天培訓計劃監督新員工的培訓工作，使他們熟懂食物和酒水菜單及如何服務客人。在每個員工的培訓課程結束時，做出員工表現評估鑒定。

5.
Assist in conducting
monthly associates meetings.
協助組織每月員工會議。

ADMINISTRATIVE　行政管理

1.
Maintain an employee
attendance log and review such with management on a weekly basis.
維護員工出勤記錄，每周進行核查監管。

2.
Communicate daily with
management all operational and personnel problems, complaints and comments and
develop solutions to such.
每日與上級進行交流溝通，匯報所有營運和人事相關問題，客人的意見和投訴，發展完善解決方針。

3.
Do wage progress reports
weekly.
完成每周薪酬進展報告。

4.
Compile breakdown
reports for banquet functions.
為宴會部編輯完成統計分析報告。

5.
Participate
and encourage participation in the Marriott Quality Program.
參與萬豪質量控制程序，并鼓勵更多的參與。

6.
Accurately
record sales and tips.
正確記錄銷售情況和部門小費。

7.
Set up and maintain
controls for care of equipment to minimize costs through breakage.
制定并實施設備的維護控制，如遇損壞，能夠盡量降低維修成本。

8.
Supervisor
inventory counts, as required.
監督庫存計數。

9.
Assist the Assistant In
Room Dining Manager in check book accounting.
協助客房送餐部副經理核查所有賬目。

10. Honour all reasonable requests made by a manager,
which may be outside your normal job activities to achieve complete guest
satisfaction and service throughout the hotel.
為最大地滿足客人的需求以達到酒店服務的高標準，接受并履行經理委派的可能超正常工作范疇的所有合理的要求。