1.Ensure all Standard Operating Procedure and Local Standard
Operating Procedures are adhered to and carried out.
遵照所有的標準營運程序及本地標準程序來執行工作。

2.Meeting and escorting guests to their rooms and
provide in room check service when required.
當有需要時，帶領客人進房間提供房內入住登記服務。

3.Knowing all duties and responsibilities of daily
front desk operation; support front desk associate efficiently whenever
required. (Including the Business Centre.)
了解前臺每天的營運步驟，無論何時都支持前臺有效的完成工作(包括商務中心。)

4.Being professional with daily hotel operation and
offer manning support to other related section or department when required.
了解酒店每天正常的營運步驟，并當有需要時為其他相關部門提供服務支持。

5.Check and ensure that all tasks stated on the GRO’s
daily operations checklists, are completed before the end of each shift.
遵照賓客關系主任每天的工作程序執行工作并按時完成工作。

6.Provide interpreter service upon required
situation. (Escort guest to hospital for doctor service. Escort guest to Police
office when needed. VIP City Tour guide service, etc.)
視實際情況提供恰當的賓客服務(例如，陪同客人去醫院看醫生；當有需要時陪同客人去警局；為貴賓當向導等等。)

7. Ensure all VIP welcome packets are properly prepared according to the hotel’s standard
and VIP rooms are assigned and checked prior to the VIP’s arrival per personalized
request.
按照酒店的標準為所有的貴賓準備歡迎禮物。安排所有的貴賓入住房間并在入住前按照貴賓的個人要求做好一切安排準備工作。

8.Issue the amenity forms to Room Service and ensure the amenities were delivered to
room together with GM welcome card prior to the VIP’s arrival.
為客人安排入住時房間內的特殊禮品，填寫相關申請單并與客房送餐部協調確保所有的禮品及總經理迎賓卡在貴賓到店前于客房內擺設完畢。

9.Ensure all working public areas are cleaned and
tidy at any time. (Includes both lobby level.)
在任何時候都要確保所有的工作公共區域都干凈整齊。

10.Ensure hotel’s properties, department’s equipment
are handled with care by all associates and used according to proper procedures
at all times
確保酒店各個部門的員工正確的使用，保管酒店的財物及各部門的工作設備。在任何時間都要按照規定程序來操作。

11. Daily arrival guest Marriott reward memberships pre-check and management.
Maintain and control guest’s profile.
每天提前為即將到店的萬豪禮賞會員管理好他們的會籍資料并確保系統內客戶資料準確無誤。

12. Group airport pick up and coordinate with group organizer, provide on
bus check in service.
團隊接機時賓客關系主任就是與整個團隊的組織者進行協調并提供在車上登記入住的服務。

13. Daily in house guests’ birthday and other amenities arrangement.
每天為當天過生日的客人表示祝賀及安排禮品。

14. Daily lobby visibility and communicate with guest, collect feedback and
create relationships.
每天大堂的范圍內主動與客人溝通，收集反饋意見并創建良好的賓客關系。

15. Maximize MRW program enrolment upon any contact with guest.
爭取盡可能多的發展萬豪禮賞會員。

16. Coordinate with both internal and external customers. Build relationship
with other departments and improve harmony working atmosphere.
與酒店內部各個部門溝通協調好前廳工作，與外部賓客溝通協調好前廳工作。與酒店內其他部門建立良好的協作關系并創造良好的合作環境。

17. Handle overbooked situations with GRM and offer relocation escorting service.
在滿房或預訂過度的情況下，協助賓客關系經理完成賓客安置工作。

18. Knowing how to handle emergency procedure.
在緊急情況下知道如何按照準確的程序來處理工作。

19. Cross sell hotel outlets and maximize hotel revenue.
幫助銷售酒店各個其他部門并最大化酒店利潤。

20. Handling of guests’ request and complains; taking ownership of guests’ feedback. Correspond
with guest and handle the complaint if possible.
幫助解決客人的需求及投訴，收集客人意見反饋并親自作出回應。在可能的情況下，協調并解決客人的投訴。

21. Any other duties as may be assigned from time to time.
另有其他職責將會視實際情況補述。