1.Answer all phone calls promptly and in a friendly manner
以積極友好的態度回答每一個電話
2.Ensure the phone calls are answered within 3 rings whenever possible and that following the standards of a Marriott Reservation call
確保在電話鈴聲響起3聲內接起電話并借嚴格按照萬豪預定銷售標準來完成預定
3.Handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation
很好地運用聆聽溝通技巧來接聽電話完成預定銷售
4.Handle all incoming faxes and reply to customer in a courteous manner
禮貌有效地處理傳真
5.Process and respond to reservation requests efficiently and effectively, all reservation confirmation requests should be handle within 24 hours
積極有效地回答所有疑問，所有已完成的預定必須在24小時內給出確認
6.Handle reservation requests from other departments
有效處理各部門的預定要求
7.Understand the hotel’s policy in cancellation, no-show and credit facilities
了解酒店的更改，取消，客人未到的政策
8.Check and follow all traces on a daily basis
檢查并且根據當天的情況來解決問題
9.Check and file all necessary reports on a daily basis
檢查并裝訂每天必須的所有報表
10.Be aware at all times of the selling status, rates, packages and groups coming into the hotel
熟悉并且了解酒店當天的銷售情況，包括房價，促銷，當天的入住團隊
11.Know and understand the hotel selling strategy for maximizing hotel occupancy and revenue. Strive to follow the strategy when selling the hotel to prospective guests by using feature and benefit sales skills
理解并了解酒店的銷售政策，并盡可能大得為酒店創造利潤。根據酒店的銷售政策并盡可能的運用酒店的優勢來吸引顧客入住。
12.Complete understanding of MARSHA, Oscar and Fidelio Front Office systems
完全了解酒店的系統，包括MARSHA,
13.Oscar 和 Fidelio Be able to clear the error log & Marsha queues
能夠很好地處理誤差登記和Marsha Q
14.Be knowledgeable of Marriott Rewards program and Frequent Flyer programs and the reservation procedures applicable to that program
熟悉萬豪禮賞計劃和各個航空公司里程計劃并運用到預定程序中
15.Have specific knowledge of hotel layout and design of each guestroom. Be familiar with the surrounding area as well as other Marriott hotels in the area
了解酒店及客房的布局。熟悉本酒店附近所有的萬豪集團酒店地理位置，以便可以隨時交叉銷售
16.Understand how the Sales, Event Management and Front Desk relate to the Reservations Department
了解銷售部，宴會統籌部，前廳部與預定部相關聯的地方
17.Understand how the Worldwide Reservation Centers function in relation to the hotel.
了解環球定房中心的重要性
18.Liaise with colleagues in a helpful, friendly and courteous manner
與同事之間友好相處
19.Maintain a neat and clean appearance in your dress code as well as in your work area
保持著裝的清潔，工作區域的整潔
20.Perform the Reservation Sales Office daily shift duties and all reasonable requests of management
根據排班每天準時上下班，如有特殊要求可以在排班時提出