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崗位職責/職位描述

Responsibilities:

工作職責
1.To assist the Assistant Front Office Manager in directing and controlling all Front Office activities, ensuring the hotel meets its financial and guest satisfaction objectives.

協助前臺副經理監管和控制前臺所有工作，確保酒店實現其財務和客人滿意度的目標。

2.Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and meet or exceed customer expectations.

全面負責整個前臺的服務標準，確保他們保持高度精確的標準，滿足或超出客人期望。

3.Attends to all guest complaints immediately and initiates corrective actions and follow ups.

立刻關注所有客人投訴，采取正確的解決方式并跟進

4.Interacts with guests actively soliciting feedback.

積極征求客人的反饋意見。
5.Summary?and analyze guest complaints and requests, assist to make a related training plan to conduct training according to the training plan.

總結和分析客人投訴及需求，協助制定相應的培訓計劃并按計劃實施培訓。

Job Specs

職位要求
1.Degree or Diploma or Vocational Certificate in Hotel Management or equivalent.

大專以上學歷，酒店管理或相關專業的文憑或職業證書。

2.Good English Language Skills.Advantageous to communicate in other languages including local language.

流利的英文交流能力，包括用本地語言和其他語言。
3.Good interpersonal skills required.

良好的溝通技能。