- 職位性質：全職
- 工作地區：安徽省合肥市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：食宿面議
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：3千-4千
- 職位有效期：2026-05-26至2026-08-24
職位：預定文員(已停止招聘)
崗位職責/職位描述
Ensure commercial management techniques of availability control are applied to achieve a maximisation of room revenue for the hotel.
在控房方面運用商業的管理技巧提升酒店的住房收入
Ensures the accuracy of the reservations received from all sources according to the hotel room availability and rate structure.
根據酒店可售房型及價格構架，接收并準確錄入各訂房渠道的預訂
Provide guest with update hotel information on the hotel product, including room type, room rate, F&B promotion, opening hour…
提供客人酒店各種產品及服務的信息 (例,房態,房價,餐飲推廣及營業時間等)
Always try to sell higher rate rooms first (up selling) by promoting the features of the premium room versus standard room.
通過推銷與普通客房相比高級客房特色的方式銷售高級客房 (增銷)
Always try to sell other service to the guest such as limousine transportation service.
盡力銷售酒店其它產品(例.租車服務)
Always offer alternative options when meeting resistance such as alternative rate/date/room type/waitlist
遇到困境時為客人提供多項選擇 (例:其它價格/其它房型/等候名單)
Ensure all guest requests are responded immediately.
確保所有客人需求得到即時回復
Performs duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, etc.
履行秘書的職責, 包含準備預訂單,整理文檔資料,收發傳真等.
Prepare arrival list for the following day.
準備第二天的到店預訂列表
Record all refused business with reasons for refusal.
記錄所有未接受預訂及其原因
Assist Reservation Supervisor in preparing the daily/weekly/monthly Report
協助主管準備每日，每周及每月報表
Maintain and update guest history and collecting marketing information.
保持及更新客史數據并收集市場數據
Communicate with other department and within the department in a professional and positive manner
用專業和積極的態度與部門內部及其它部門進行溝通交流
Maintains cleanliness and tidiness of the department
保持部門的清潔和整齊
Comply with all company policies relating to Reservation Sales Centre
遵守酒店所有與預訂銷售中心相關的規章制度
Ensure the delivery of friendly and efficient guest service with poise while speaking with a smile in your voice.
將微笑融入聲音，為客人提供友好、高效、真誠的服務。
Process jobs using FCS and follow up as necessary to ensure tasks are processed to meet target service delivery timelines.
運用FCS進行工作，適時跟進，確保所有客人需求都能在既定的時間內完成。
Participate in the Reservation Sales Centre weekly audit program to continually improve individual and department performance.
參與預訂銷售中心每周的檢查項目，從而持續提高個人及部門的表現。
Be aware of the reports reviewed from the PABX system, the data extracted from them including the average hold time, volume of calls per hour, percentage of answered calls, average call duration etc.
理解利用PABX報表分析獲得的數據，包括平均用時，每小時的電話量，接話百分比，平均電話時長等。
Accurately take information and process guest requests into various information systems such as Micros, FCS or Opera.
能準確獲取信息并將賓客的要求輸入不同的信息系統，例如：Micros，FCS，Opera。
Understand their role in an emergency situation in the hotel.
知道在酒店緊急情況下自己應扮演的角色。
Attend assigned training sessions on time and as scheduled.
準時參加已安排的培訓課程。
Ensure attendance to work is on time as scheduled.
按照預先安排的班次準時上崗工作。
Fully understand hotel FCS, PABX including call accounting & voice mail systems and be familiar with the PMS; able to perform basic trouble shooting.
能熟練使用FCS,PABX（包括話費結算，語音信箱系統）和PMS系統，并排除基本故障。
Be familiar with hotel emergency procedures e.g. fire alarm
熟悉酒店緊急情況處理程序，例如：火警的處理。
Others 其他
Perform any duties as assigned by the management deemed necessary.
執行任何管理層委托的工作。
Comply with rules and regulations of the Colleague Handbook.
遵守《員工手冊》的各項規章制度。
Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes.
按時完成酒店季節性銷售產品，不局限新年禮盒、粽子、月餅。
Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave.
遵循考勤制度，服從管理人員安排的合理加班和休假。
100% Complete hotel and job-related training courses.
100%完成酒店和崗位相關的培訓課程。
