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崗位職責/職位描述

招聘中班

·??Comply with all?Hotel, Langham Hotels International standards, policies and procedures.

依從朗廷國際集團的標準，規章和程序

·??Attend morning?handover with the Housekeeping floor supervisor.

在晨會時，與樓層主管交接工作

·??Demonstrate an?awareness and compliance of Health and Safety policies in the workplace.

在工作場所依照并演示健康和安全的規定

·? Complete assigned?jobs working systematically from room to room.

有計劃先后地完成被分配的客房工作

·??Ensures all?maintenance is reported to the Housekeeping coordinator.

確保向客房協調員匯報所有的工程維修

·? Report all accidents?to the floor supervisor and the security officer.

向樓層主管和安保員匯報所有突發事件和意外

·? Ensure pantries are?kept tidy.

確保工作間保持整潔

·??Ensure all corridors?are kept clean.

確保所有走廊保持整潔

·??To ensure room?attendant work bucket and floor pantry are restocked for the next day work.

確保服務員手提籃和工作間的備品齊全，從而方便第二天服務員的工作

·??Complete blitz?assigned on a daily basis.

完成每日的突發事件分配

·??Be aware of all hotel facilities and activities and respond appropriately to all guest?inquires.

了解酒店信息設施和活動并合理回答客人的詢問

·??Ensure that a correct hand over takes place with the housekeeping floor supervisor,?housekeeping coordinator or the housekeeping trainer at the end of shift.

下班前確保與樓層主管，客房協調員或客房部培訓員有正確的工作交接

·??Promote by example?the principles of Langham Hotels International.

依照朗廷國際酒店集團原則，以身作則

·??Actively promote a?work environment which cares for guest and colleagues alike.

關心賓客和關愛同事從而營造積極的工作環境

·??Take personal responsibility to the master key assigned and use it under the guidance?provided.

在規定范圍內使用通用鑰匙并對所分配的通用鑰匙承擔責任

·??Complete assigned?jobs, working systematically from floor to floor.

有系統的完成被分配的樓層工作

·??Inventory all guest mini-bars on a daily basis and post the appropriate charges to the room prior?to guest departure.

每日清點客人迷你吧飲料使用情況，并在賓客退房前，準確無誤地將所消費項目入賬

·??Maintain a fully stocked inventory of all mini-bar items. If par level is low, communicate to Housekeeping Coordinator?accordingly.

保持迷你吧儲備充足，如儲備較低，應與客房協調員溝通

·? Stock the mini-bar trolley with the necessary items in order to maintain the par level on a daily?basis.

補充迷你吧推車內所需物品以確保日常工作所需儲備

·??During turn down service, to ensure beds are turned back, with blinds drawn bins emptied.?Replenish used bathroom linen and tidy bathroom according to the set standard.

在夜床服務中，確保被褥翻開，關閉窗簾，廢紙簍清空，并且根據標準補充用過的毛巾，備品和整理衛生間

·??To place any special requests into room e.g. water, hot chocolate or tea bag on bedside tables, any?saviour on bed, slippers beside bed etc.

根據特殊要求，在房內擺放，例如：在床頭放置礦泉水，熱巧克力，茶包，在床上放置紀念品，在床邊放拖鞋等等

·? Ensure a correct?handover takes place with the floor supervisor.

確保和樓層主管有正確的工作交接

·? The sale of seasonal products in the hotel, such as mooncakes, rice dumplings, New?Year's gift boxes, etc., ensures the completion of departmental tasks

酒店季節性產品銷售，例如：月餅、粽子、新年禮盒等，確保完成部門任務

·? In the cleanliness assessment, Ctrip has 4 items, with a cleanliness score of 4.9?points, and the guest experience in the room is more than 90 points

清潔考核，攜程4項，清潔分達到4.9分，房間客人體驗90分以上

·? Perform any duties?assigned by the Management deemed necessary.

執行任何管理層委托的工作

·??Comply?with rules and regulations of the Colleague Handbook.

遵守《員工手冊》的各項規章制度。

·? Ensure the timely completion of seasonal sales products for the hotel, including but?not limited to New Year gift boxes, rice dumplings, and mooncakes.

按時完成酒店季節性銷售產品，不局限新年禮盒、粽子、月餅。

·??Comply with attendance policies and follow management's shift arrangements regarding?overtime work and leave.

遵循考勤制度，服從管理人員安排的合理加班和休假。

·??100%?Complete hotel and job-related training courses.

100%完成酒店和崗位相關的培訓課程。

·? ?Save?energy and turn off the power of guest room in time.

節約客房能源，及時關閉房間電源。