- 職位性質：全職
- 工作地區：安徽省合肥市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：食宿面議
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(熟練)
- 國際聯號工作經歷：不限
- 薪資待遇：3千-4千
- 職位有效期：2026-05-18至2026-08-16
職位：迎賓天使（賓客關系專員）(已停止招聘)
崗位職責/職位描述
·??Must be outfitted
in a unique uniform that is well designed and chic and contains elements of
pink to make them easily identifiable to the hotel guests.
迎賓天使必須身著精心設計、美觀并結合粉色元素的統一制服從而能便于賓客識別。
·??Must be in the
lobby and front office areas during their shift.
必須在工作班次中服務于酒店大堂和前廳區域。
·??Have a clear
general knowledge of the hotel product to allow up sell and cross sell of hotel
rooms and facilities. This should include room types, food and beverage
facilities, spa and health club, daily catering events and local neighbourhood
information.
擁有清晰的酒店產品知識從而推銷酒店更好房型及其他酒店產品，其中必須包括酒店房態、餐飲設施、水療中心、健身中心、每日宴會以及相關周邊信息。
·??Welcome and
farewell guests from the lobby.
在酒店大堂歡迎及歡送賓客。
·??Greet and acknowledge
guests that are waiting in the lobby.
與在大堂等候的客人打招呼并做出相應反應。
·? ?Anticipate guest
needs and handle guest inquiries in a helpful and attentive manner.
預先估計賓客的需要并用殷切有理的態度處理賓客的需求。
·? ?Escort guests upon
arrival to front desk and introduce by name to front desk colleague.
引領未入住賓客去前臺并向前臺接待員介紹賓客的名字。
·? ?Service Stylists
must be able to talk to guests should they be waiting in a queue to check in or
check out.
迎賓天使必須與排隊等候入住或結賬的賓客交流。
·??Listen to guests
requests with warmth, care and empathy and where necessary show guests to
particular service areas for more information or action.
充滿熱情，關懷及感同深受地聆聽賓客的需求，在有必要的情況下帶領賓客去相關服務區域從而獲得更多的信息或行動。
·??Recognize return
guests and VIP’s in the hotel.
認識酒店的再次入住賓客和VIP客人。
·? ?Attend daily shift
briefing and be fully aware of the on-day room’s situation.
參加每日例會并清楚了解當日房態的情況。
·? ?Be knowledgeable on the Brilliant by Langham program.
熟知卓逸會內容。
·? ?Be aware of their
responsibilities in the event of an emergency situation.
清楚知道在緊急事件中所應承擔的職責。
·??Service Stylists
must perform other duties as assigned by their supervisors or managers.
迎賓天使必須履行主管或者經理安排的其他工作職責。
·? ?Drive the Brilliant by Langham program to attain set
targets and ensure the guests receive the required recognition
and benefits for their membership level. Relevant colleagues in Front Office should
be certified as Brilliant ambassadors and all guest facing colleagues must be
aware of the benefits and joining requirements of the program
推進卓逸會項目從而達到設訂的目標并確保賓客依照他們的會員級別獲得相應的會員禮遇. 所有前廳同事都應通過卓逸會的考核并成為大使，所有對客同事都必須了解會員的禮遇及人會條件。
·? ?Attend assigned
training sessions on time and as scheduled.
準時參加已安排的培訓課程。
·? ?Ensure attendance
to work is on time as scheduled.
確保按照預先安排的班次準時上崗工作。
·? ?Perform any duties assigned by the Management.
執行任何管理層委托的工作。
·? ?Comply with rules and regulations of the Colleague
Handbook.
遵守《員工手冊》的各項規章制度。
·? ?Ensure the timely completion of seasonal sales products
for the hotel, including but not limited to New Year gift boxes, rice
dumplings, and mooncakes.
按時完成酒店季節性銷售產品，不局限新年禮盒、粽子、月餅。
·? ?Comply with attendance policies and follow management's
shift arrangements regarding overtime work and leave.
遵循考勤制度，服從管理人員安排的合理加班和休假。
·? ?100% Complete hotel and job-related training courses.
100%完成酒店和崗位相關的培訓課程。
·? ?Complete review tasks on all platforms to improve the
hotel's reputation and market ranking
完成各平臺點評任務，提升酒店聲譽和市場排名。
