- 職位性質：全職
- 工作地區：安徽省合肥市
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：食宿面議
- 年齡要求：20-28
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：不限
- 薪資待遇：3千-4千
- 職位有效期：2026-03-30至2026-06-28
職位：禮賓員
崗位職責/職位描述
PRINCIPAL RESPONSIBILITIES 主要職責
?
- Work alongside guest contact colleagues ensuring the delivery of on ? ? ?brand guest service with poise.
與對客同事緊密合作確保向賓客提供符合品牌要求的服務體驗.
- Execute job tasks according to the pre-defined standards & ? ? ?procedures and in compliance with the company employment handbook.
根據擬定的規定條例以及公司同事手冊執行其職責范圍內的工作。
- Ensure all areas in the concierge lounge are up to standard and all ? ? ?operating equipment is well-maintained.
確保禮賓部區域符合標準以及所有設備運作正常。
- Be familiar with the 1865 program.
要熟悉1865尊貴會內容.
- Demonstrate honesty, reliability, ethics, and professionalism; ? ? ?demonstrate consistency between words & behaviour.
展現誠實，可靠，規范及專業的工作禮儀。
- Build positive and productive working relationships with customers, ? ? ?subordinates, peers, superiors, business partners, and the community; ? ? ?encourage this behavior in others.
與賓客，下級，同級，上級，合作伙伴及社區建立正面及有效的工作關系，并鼓勵其他同事也依照此行為準則。
- Accept personal responsibility and accountability for achieving ? ? ?results within targeted timelines; ensure clear authority and ? ? ?accountability for results by others.
在規定的時限內承擔相應的責任及義務從而完成任務，并清晰其他職務的權限及責任。
- Collect and analyse data to make customer focused business ? ? ?decisions; ensure colleagues understand and exceed customer expectations.
收集并分析數據從而使顧客群集中商業決策; 確保同事理解并超越顧客的期望.
- Ensure relevant information is circulated through the hotel to ? ? ?enhance colleague effectiveness and the guest experience.
確保酒店內部相關信息的流通從而增加同事的效率和賓客的體驗.
- Responsible for keeping standards and procedures and information ? ? ?folders and brochures up to date.
遵守酒店標準和程序以及信息資料和宣傳冊的更新。
- Ensure a smooth co-ordination between the individual sections of ? ? ?Front Office.
確保與前廳部所有部門建立良好的合作關系。
- Liaise and work closely with other departments to resolve any ? ? ?operational issues.
與其他部門保持緊密聯系和工作從而解決日常營運遇到的問題。
- Promote the free flow of information; encourage the open expression ? ? ?of ideas and opinions.
促進信息的流通，鼓勵開放的思想和看法。
- Knowledge of and educate others about how one's work aligns with ? ? ?the overall business/brand strategy, and ultimately shareholder value.
指導其他同事如何工作從而與整體業務與品牌戰略保持一致，最終體現股東價值。
- Understand the meaning and implications of key internal and ? ? ?external financial indicators; manage overall financial performance; use ? ? ?sound financial analysis to evaluate strategic and investment options.
理解內部和外部財務指標的意義及影響; 運用合理的財務分析去評價戰略及投資選擇。
- Add value through revenue growth and operational efficiency through ? ? ?process improvement; understand and focus on the key drivers of sales, colleague ? ? ?and customer satisfaction, profitability, and quality.
通過收入的增長和有效的運作提升價值；理解并關注銷售，同事和賓客的滿意度，收益和質量的關鍵。
- Understand hotel PMS – Opera and FCS to ensure efficient handling ? ? ?of work duties.
要了解酒店的PMS-Opera和FCS以確保有效地處理工作事務。
- Be familiar with hotel emergency procedures e.g. fire alarm.
熟悉酒店對于緊急情況的程序，例如：遇火警時。
- Respond to guest correspondence or feedback ASAP before departing ? ? ?your shift.
在離崗前盡可能快地回復賓客的需求.
- Actively participate in meetings as requested. Attendance must ? ? ?always be on time.
按照要求積極參與會議,并保持準時出席.
- Perform other duties assigned by the management.
履行管理層安排的其他工作職責.
?REQUIREMENTS 職位要求?
Education 教育學歷
- Certificate / Diploma / Bachelor in Hotel Management
酒店管理類證書/學歷證明/學士學位證明
?????????????????????????
Experience 經驗
- Three years related working experience in hotel, at least one year ? ? ?in similar capacity.
三年相關的酒店工作經驗，至少一年相關職位經驗
?
Job Skill / Knowledge 工作技能 / 知識
- Out-going personality
性格開朗
- Good communication skills
良好的溝通技巧
- Office administration experience
辦公室行政經驗
?
Computer Knowledge 電腦知識
- Knowledge of MS office software
相關辦公自動化知識
- Opera PMS
酒店Opera系統
- FCS
FCS系統
?
Language Proficiency 語言能力
- Good command of English and Mandarin, other languages would be ? ? ?beneficial.
良好的英語及普通話掌握能力,掌握其他語言者優先考慮.
?
