- 職位性質：全職
- 工作地區：安徽省合肥市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：食宿面議
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：3千-4千
- 職位有效期：2026-05-26至2026-08-24
職位：禮賓員(已停止招聘)
崗位職責/職位描述
Work closely with colleagues to ensure service experience that meets the brand's requirements.
與對客同事緊密合作確保向賓客提供符合品牌要求的服務體驗。
Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.
根據擬定的規定條例以及公司同事手冊執行其職責范圍內的工作。
Ensure all areas on the forecourt and parking areas are up to standard and all operating equipment is well-maintained.
確保酒店正門前區及停車區域符合標準,所有營運設備運作正常。
Be familiar with the Brilliant membership.
熟悉卓逸會內容。
Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.
展現誠實、可靠、規范及專業的工作禮儀。
Build positive and productive working relationships with customers, superiors, business partners, and the community; encourage this behaviour in others.
與賓客、同級、上級、合作伙伴及社區建立正面及有效的工作關系。并鼓勵其他同事也依照此行為準則。
Accept personal responsibility and accountability for achieving.
承擔個人責任并及時完成任務。
Be fully knowledgeable about the hotel facilities, functions and local area information.
熟知酒店設施，功能及當地區域信息。
Ensure a smooth co-ordination between the individual sections of Front Office.
確保與前廳部各部門建立良好的合作關系。
Liaise and work closely with other departments to resolve any operational issues.
與其他部門保持緊密聯系和工作從而解決日常營運遇到的問題。
Report to work on time as scheduled.
按照排班表準時上班。
Knowledge of how one's work aligns with the overall business/brand strategy, and ultimately shareholder value.
知道如何工作從而與整體業務與品牌戰略保持一致，最終體現股東價值。
Add value through operational efficiency through process improvement.
通過工作效率和過程改進提升價值。
Be familiar with hotel emergency procedures e.g. fire alarm.
熟悉酒店對于緊急情況的程序，例如：火警。
Respond to guest requests before departing your shift.
在離崗前回復賓客的需求.
Actively participate in meetings as requested. Attendance must always be on time.
按照要求積極參與會議，并保持準時出席。
Perform any duties assigned by the Management.
執行任何管理層委托的工作。
Delivers and picks up guest baggage as assigned by Team Leader above.
根據領班及以上管理者的安排為客人運送行李。
Stores luggage according to standards.
根據標準儲存行李。
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
為客人提行李時，指引抵店客人到辦理入住登記的地方。
Directs guests and visitors to any of the Hotel’s facilities.
指引客人及來訪者到酒店的設施。
Transports guest’s luggage to their room in an efficient manner.
快速將客人的行李送至房間。
Maintains and cleans all trolley and equipment at Bell Service to maintain a professional image.
保持行李房所有行李車及設施的干凈，以保持專業的形象。
Escorts guests to their rooms, explaining all in-house and room facilities.
陪同客人到房間并解釋酒店及客房的設施。
Opens and closes car doors for guests whenever the opportunity arises.
主動為上下車的客人開/關車門。
Loads and unloads guest’s luggage for arriving and departing guests. Ensuring the proper handling, storage, security and procedures are followed.
為離店及抵達的客人裝、卸行李。確保遵守正確的處理、儲存、安全的程序。
Prevents entrance of unauthorised or undesirable persons.
阻止閑雜人員進入酒店。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. Fully complete the hotel's seasonal product sales tasks.
保證具有營銷員的態度，并抓住酒店內的一切銷售機會。全力完成酒店的季節性產品個人銷售任務。
Comply with rules and regulations of the Colleague Handbook.
遵守《員工手冊》的各項規章制度。
Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes.
按時完成酒店季節性銷售產品，不局限新年禮盒、粽子、月餅。
Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave.
遵循考勤制度，服從管理人員安排的合理加班和休假。
100% Complete hotel and job-related training courses.
100%完成酒店和崗位相關的培訓課程。
Complete review tasks on all platforms to improve the hotel's reputation and market ranking
完成各平臺點評任務，提升酒店聲譽和市場排名。
