- 職位性質：全職
- 工作地區：廈門市思明區
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：食宿面議
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：4.5千-6千
- 職位有效期：2026-03-25至2026-06-23
職位：賓客服務中心主管Guest Service Center & Reservation Supervisor(已停止招聘)
崗位職責/職位描述
協助賓客服務中心經理監管電話房的運作，并確保對所有內部和外部的打電話者提供有效而周到的服務。該職位主要負責預訂部的有效運行。
Assist the Guest Service center Manager to supervise the operation of the PABX room and ensure the effective courteous services to all internal and external callers. Responsible for the efficient functioning of the Reservation department.
進行有效的交接班簡報工作，以明確酒店活動和運營要求
Conducts shift briefings to ensure hotel activities and operational requirements are known
在當班期間監督賓客服務中心運營情況，包括：
Supervise front desk operations during assigned shift including:
維護客戶信息
Maintenance of guest information
維護當地活動的信息
Maintenance of information about local events
接聽電話并確認電話服務員工能熟練接聽電話
Answer telephone calls and ensure they are handled professionally by the Telephone
Operator
確保將所有長途電話留言實時遞送至酒店客人處
Ensure all overseas messages are delivered to the hotel guests promptly
回顧電話房的工作程序以便改進，并將建議提交給賓客服務中心經理
Review the work procedures at the PABX room for improvement and recommend to the
Service Centre Manager
為所有電話服務下屬和新員工提供適當的培訓
Provide proper training to all Telephone Operators and new recruits
確定所有相關設備運轉良好，包括電話系統，所有長途電話的計算機打印輸出，數據轉換
的接口系統，語音信箱系統，喚醒電話系統以及電話等候音樂系統等。若出現反常情況應
立即通知相關服務承包商
Ensure all related equipment is functioning in order. Such as the PABX system, the
computer printouts on all long-distance calls, the call accounting interfaces system, the
voicemail system, the “wake-up call” system as well as the “music-on-hold” system.
Report any irregularities to the respective service contractor at once
協助解決嚴重投訴問題
Assisting with serious complaints
監督預訂部文員的日常職責，包括新增預訂，員工對客戶的回應，旅游代理商的傭金
Supervise the Reservations Agents in their daily duties, including pick up, staff response to clients, travel agents’ commissions, etc.
確保錄入銷售合同的價格至系統，便于后續操作
Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations
管理預訂未抵店和延遲取消費用
Control no show and late Cancellations charges
提前一天檢查預訂信息、確認所有貴賓的抵達
Check Reservations made the previous day and all VIP arrivals
監督前廳部對客人檔案的記錄工作
Monitor front office tracking of guest history data
密切跟進競爭酒店發展狀況（酒店入住率、裝修、特殊活動、主題活動等）
Keep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc.)
與酒店其他部門保持友好往來，確保能夠識別顧客的需求或將其需求報告給其他相關部門，做到優質服務
Maintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery
監督未來幾個月已預訂情況
Monitor reservation pick up for the coming months
檢查官網和OTA房態
Check the Brand website and OTA room availability
