- 職位性質：全職
- 工作地區：廈門市思明區
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：食宿面議
- 年齡要求：不限
- 計算機能力：一般
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：6.5千-8千
- 職位有效期：2026-03-25至2026-06-23
職位：賓客服務經理Guest Services Manager(已停止招聘)
崗位職責/職位描述
管理本班的前臺工作確保客人得到快速的，專業的服務和個人的關注
?Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition
直接向前廳部經理匯報并就所有與賓客服務及酒店運作相關的問題進行溝通
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations
向所有部門提供功能性支持和指導
Provides functional assistance and direction to all departments
按需要與酒店其它部門進行合作、協調和溝通
Cooperates, coordinates and communicates with other hotel departments as required
對各種狀況做出反應，以確保來賓被及時的禮貌接待并得到充分的注意和重視
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
就客人的需求做出反應并解決相關問題
Responds to guest needs and resolves related problems
對接待部和預訂部工作人員進行監督和指導
Supervises and directs Reception and Reservations personnel
在高峰期向前廳部工作人員和其它所有部門提供支持和協助
Supports and assists Front Office personnel and all departments at peak periods
保證貴賓和 IHG 優悅會會員受到特別關照
Ensures VIPs and IHG Rewards Club guests receive special attention
定期檢查一線各部門和二線各部門的清潔狀況
Inspects front of house and back of house regularly for cleanliness
協助客戶關系部門迎接貴賓，為其安排房間并在其離店時送行
Assists Guest Relations in greeting, rooming, and sending off VIP guests
監督員工的行為、制服穿著、衛生和外表形象
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
為前廳部會議提供信息
Provides input for Front Office meetings
促進店際銷售及推銷酒店內的設施
Promotes inter-hotel sales and in-house facilities
檢查結帳說明并監督客人信用情況
Checks billing instructions and monitors guest credit
分析和批準打折相關事宜
Analyses and approves discounts and rebates
分析房價差異報告以保證控制客房收入
Analyses the rate variance report to ensure rooms revenue control
在緊急情況下使用酒店管理系統（PMS）
Takes action with the Property Management Systems (PMS) in emergency situation
熟知酒店緊急情況所有處理程序
Fully conversant with all hotel emergency procedures
確保一線員工遵從散客市場技巧并最大化的進行銷售
Ensures front line staff complies with FIT marketing techniques and maximize sales
