- 職位性質：全職
- 工作地區：廈門市思明區
- 招聘人數：2人
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：4千-5千
- 職位有效期：2026-03-25至2026-07-06
職位：行李部領班/行李員Bell Captain/Bellman
崗位職責/職位描述
依照洲際酒店及度假村前廳部工作手冊中規定的工作程序，確保所有客人進行交接班說明工作，確定了解酒店活動和運營要求和抵店和離店時均有服務人員為其提送行李，甚至為其儲存
Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual
詳細了解每天客人進行交接班說明工作，確定了解酒店活動和運營要求抵店和離店的情況，重點留意貴賓、優悅會會員和團組的活動
Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, IHG Rewards Club Members, groups and crew movements
與賓客關系主任密切合作，以確保貴賓和優悅會會員的行李得到迅速派送
To work closely with Guest Relations Officer to ensure baggage for VIP’s, IHG Rewards Club Members are delivered promptly
在高峰期對門僮進行協助，并監督對車道的交通控制
To assist the Doorman and supervise on traffic control along the driveway during peak hours
進行每日例會，以確保所有著裝服務人員了解更新情況并得到正確指導，并保證工作開始前所有員工的穿著均符合規定、干凈整齊。同樣，員工的外表也應隨時給人以干凈、精明和整潔的印象
Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times
負責（通過發現培訓需要）對應接服務員、停車場服務員和門僮就其各自崗位職責進行培訓
Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs)
確保所有員工了解并熟知酒店設施及周邊區域的情況
Ensure that all staff are fully informed?and knowledgeable on hotel facilities and its surrounding areas
確保大廳和正門周邊區域的清潔
Ensure that the surrounding areas at the lobby level and main entrance are clean
監督停車場服務員對客人車輛合適處理
Supervise the Parking Valets in handling guests’ vehicles properly
負責報紙預訂工作，并與報紙供應商協調早晨送報事宜。監督應接服務員送報情況
Prepare newspaper orders and co-ordinates with news vendor for early delivery. Supervises Bellman for newspaper delivery
確保所有設備（手推車等）保養良好并得到準確記錄
Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly
熟知緊急情況疏散和防火工作程序，并確保所有穿著酒店工服裝的員工了解這些程序
Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures
