招聘職位
- 職位性質：全職
- 工作地區：浙江省嘉興市
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：4千-5.5千
- 職位有效期：2026-02-26至2026-05-27
職位：前臺主管
崗位職責/職位描述
崗位職責
1.Essential duties and responsibilities –?(Key activities)
基本的職責和責任?-（主要工作）
1) ?Report duty on time in full uniform. Be well-groomed at all times and maintain a friendly and
cheerful attitude.
準時到崗，身著整齊制服，始終保持良好的儀容儀表，保持友好和愉悅的工作態度。
2) ?Responsible for the room assignment as according to the guest requirements.
根據客人要求為客人分配房間。
3) ?Ensure the outstanding issues that brought forward from previous shift are following up
properly.
確保前一個班次交代的需要跟進事件得到適時地跟進。
4) ?Review the daily arrival and departure lists, ensure the manpower is sufficient at specific time at
front desk to provide service to the guests.
檢查每日預抵和預離客人名單，確保在高峰期前臺員工人手的充足。
5) ?Update room situations periodically.
定期更新房間狀態。
6）?Receive and assist VIP guests in the registration process.
協助辦理VIP客人的入住手續。
7) ?Coordinate with the department concerned for any amenities that should be arranged and
delivered to the guests.
與相關部門協調到店客人房間內致意品的安排。
8) ?Settle guest complaints on room assignment and problems that is concerning the room bills.
處理客人關于房間安排和賬單問題的投訴。
9) ?Provide training to subordinates and recruits.
為新員工提供必要的培訓。
10) Report happenings regularly to the?duty manager and front office manager.
定期向賓客服務經理或部門經理匯報當天的工作進展。
11) Supervise the subordinates in the daily preparation of various reports and statistics when working in the overnight shift.
當夜班時，指導前臺員工準備各種報表和數據。
12) Supervise the day to day performance of the subordinates in the daily operation.
指導當班員工完成的每日例行工作。
13) Ensure the hold for arrival messages & packages are delivered to guest upon check-in or
check-out.
確保留言和包裹在客人入住或退房時轉交給客人。
14) Prepare and conduct the shift briefing.
準備并召開前臺交班會。
15) Check the grooming and posture of the associates regularly.
定期檢查員工態度和儀容儀表。
16) Check accuracy of the registration card which modified by the front desk associates.
檢查前臺員工所更新的入住登記單的準確性。
17) Check cash float of each associate at the end of shift.
在班次結束時檢查每個員工的備用金。
18) Be a role model to the subordinate.
能夠成為下屬員工的工作榜樣。
19) Ensure the tracking system in place to capture the guest preferences.
確保客人喜好查詢系統的有效使用。
20) Manages customer feedback effectively, uses guest issues and compliments to motivate the?team and improve the services.
有效管理客人反饋，通過客人的反饋和表揚激勵團隊以提高服務水準。
21) Daily check on rooms availability status for next 60 days including room blocks (i.e. OOS and house use) and special top VIPs.
每天檢查未來60天可買房間的情況，包括封房(例如維修房和自用房)和特殊的VIP。
22) Greet as many guests as time permits at the front desk or lobby.
在時間允許的情況下盡可能多的問候前臺或大堂的客人。
23) Monitor guest history program and data input.
關注客史資料程序和信息的錄入。
24) Ensure the accuracy on the data before transmission to PSB.
確保客人入住信息在上傳公安局之前的準確性。
25) Review all front office log book and pursue with appropriate action if necessary.
閱讀所有分部門的交班本，必要時采取適當的跟進。
26) Facilitate multi-skilling within the department.
能夠掌握其他分部門的服務技能。
27) Take appropriate action to resolve guest dissatisfaction.
采取適當行動以解決客人的不滿意。
28) Carries out any other reasonable duties and responsibilities as assigned.
完成上級安排的其他合理的工作和職責。
