招聘職位
- 職位性質：全職
- 工作地區：浙江省嘉興市
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：3千-4千
- 職位有效期：2026-02-26至2026-05-27
職位：前臺接待員
崗位職責/職位描述
崗位職責
1.Essential duties and responsibilities – (Key activities)
基本的職責和責任 -（主要工作）
1) Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into
the system and transferred to PSB.
為客人辦理入住和退房，確保將每位到店客人的身份證明掃描到系統并上傳。
2) Handle money exchange and cash deposit.
處理外幣兌換和現金押金。
3) Assign room for arrival of F.I.T and group.
為預抵散客和團隊分房。
4) Assist reservation department to handle incoming inquiry as required.
在需要時協助預訂部處理訂房。
5) Clarify the room discrepancy with housekeeping regularly.
定期與管家部處理差異房。
6) Handle weekly stock taking.
處理每周備品出庫。
7) Issue and control safety deposit box.
為客人發放大堂保險箱并做好控制管理。
8) Handle room change.
處理客人換房。
9) Issue and control VIP card usage.
發放VIP房卡并做好控制管理工作。
10) Assist the service centre to arrange the morning call for in house guest.
協助服務中心為住店客人安排叫醒服務。
11) Offer rooming and responsible for the room up-selling program. 帶客人參觀酒店房間并負責房間促銷。
12) Greet as many guests as time permits at the front desk or lobby.
在時間允許的情況下在前臺或大堂問候盡可能多的客人。
13) Handle guest complaint and monitor guest history program and data input.
處理客人投訴并關注客史記錄的輸入。
14) Read through the front office log book and take follow up actions as instructed.
閱讀前臺交班本并按照指示加以跟進。
15) Facilitate multi-skilling within the department.
能夠掌握其他分部門的服務技能。
16) Take appropriate action to resolve guest dissatisfaction.
當遇到客人不滿意的情況采取相應的措施。
17) Carries out any other reasonable duties and responsibilities as assigned.
完成上級安排的其他合理的工作和職責。
