招聘職位
- 職位性質(zhì)：全職
- 工作地區(qū)：浙江省嘉興市
- 招聘人數(shù)：若干
- 學(xué) 歷：不限
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語(yǔ)言要求：不限
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：6千-8千
- 職位有效期：2026-02-26至2026-05-27
職位：預(yù)訂部經(jīng)理
崗位職責(zé)/職位描述
Essential Duties and Responsibilities – (Key Activities of the role)
主要職責(zé)﹣(職務(wù)的主要工作)
1)? AppliesPrimus Brand Standards in each and every action, acting as a role model andexample of how the standards should be carried out in a practical setting. Hasknowledge of the hotels facilities and services as well as basic knowledge ofGreenland Hotel and Tourism Group.
遵循鉑瑞品牌標(biāo)準(zhǔn)，了解酒店及綠地酒店旅游集團(tuán)的基本概況。
2)? Ensurethe correct operation of the switchboard for fast and efficient transferring ofinternal and external calls. Record all calls and follow up on the GuestService Center Activity Log. Handles and delivers messages in a confidentialand professional manner, maintaining guests’ privacy and integrity of themessage, and ensuring that the message is accurate and delivered to the guestin a prompt and timely manner.
快速高效地轉(zhuǎn)接所有來(lái)電，所有電話(huà)記錄并且跟進(jìn)在賓客服務(wù)中心電話(huà)記錄單上。準(zhǔn)確及時(shí)地為客人傳遞信息，確保顧客隱私。
3)? Takesan active role in the team, greets customers immediately with a friendly andsincere welcome. Responds to inquiries with accurate information regardinghours of outlet operation, directions to local attractions, or meeting rooms,etc. according to individual needs. Ensuring that they feel welcomed andappreciated when contacting the hotel.
積極地工作，誠(chéng)摯友好地問(wèn)候客人?？焖倬珳?zhǔn)的回答和應(yīng)對(duì)客人提出的問(wèn)題及要求，其中包括消費(fèi)場(chǎng)所的營(yíng)運(yùn)時(shí)間和方位等，讓他們覺(jué)得備受歡迎。
4)? Handleroom service orders politely and efficiently, pay attention to special guestrequests and follow up accordingly. Ensure orders placed are accurate andtimely.
有禮貌和快速地接送餐點(diǎn)單，注意客人的特殊要求以及跟進(jìn)，確保點(diǎn)單的準(zhǔn)確和及時(shí)。
5)? Checkall the equipment in Guest Service Centre all the time to ensure smoothoperation: paging system, fax machine, voice mail system, FCS system, Micros,etc. Reports problems with hotel systems, hardware or facilities to theappropriate party and follows up to ensure that corrective action has beentaken.
時(shí)刻關(guān)注賓客服務(wù)中心各項(xiàng)設(shè)施設(shè)備的運(yùn)轉(zhuǎn)是否正常，如傳呼系統(tǒng)，語(yǔ)音留言，送餐點(diǎn)單系統(tǒng)等。對(duì)酒店設(shè)施設(shè)備的非正常運(yùn)轉(zhuǎn)予以及時(shí)報(bào)告，并跟進(jìn)直至問(wèn)題解決。
6)? Is upto date with information on facilities, attractions, and places of interest,sights and activities in and around hotel.
了解酒店周邊地區(qū)的最新信息，風(fēng)景名勝等，為顧客提供方便。
7)? Effectivelycommunicates, coordinates and cooperates with Housekeeping, F&B,Engineering and IT. Handles complaints promptly and efficiently, taking thenecessary action, and informing the Duty Manager or Guest Relations Manager forfollow up, where appropriate. Follows up with all guests to ensure satisfactionwith problem resolution.
與餐飲部，客房部，工程部，IT等進(jìn)行有效的聯(lián)絡(luò)。采取必要行動(dòng)，及時(shí)有效地處理顧客的不滿(mǎn)，必要時(shí)通知值班經(jīng)理或賓客關(guān)系經(jīng)理。回訪客人，確保客人對(duì)解決方法滿(mǎn)意。
8)? Inputsinformation in to system regarding guests, ensuring accuracy and that alldetails are completed and that the information can be clearly understood byother team members. Maintains awareness of guest’s profile and specificpreferences. Reviews VIP arrival and ensures proper handling of VIPs andgroups. Ensures that VIP guests are treated personally and recognized as anindividual. Maintains the integrity of the hotels information by not providingconfidential or privacy invasive information about guests or the hotel.Maintains the integrity of the guests privacy at all times and adheres to PrimusBrand Standards for communication.
將顧客信息錄入酒店管理系統(tǒng)，確保團(tuán)隊(duì)成員能清晰的看懂。維護(hù)客戶(hù)資料和詳細(xì)信息。關(guān)注VIP預(yù)抵及團(tuán)隊(duì)客人。確保VIP客人的待遇。遵循鉑瑞品牌標(biāo)準(zhǔn)，保護(hù)客人隱私，防止酒店數(shù)據(jù)泄露。
9)? Hasknowledge and understanding of basic computer applications and their use, andcan effectively demonstrate. Carries out administrative duties of thedepartment where required, including typing, printing, binding, and filing.Attends daily briefings, shift handovers, meetings and reads the log book on adaily basis.
熟練地掌握和運(yùn)用電腦，處理部門(mén)行政工作，并參加部門(mén)定期會(huì)議。
10) Keeps up to date and aware of competitoractivities in order to be informed.
警惕商業(yè)競(jìng)爭(zhēng)行為，并及時(shí)上報(bào)。
11) Actively takes part in training where andwhen required, attending formal training sessions and on the job training toensure standards and develop skills and abilities. Contributes to the hotel andteam by sharing new ideas and suggestions for improvements, being innovativeand creative to provide quality service and customer care to team members andguests.
積極參加職業(yè)培訓(xùn)，保證工作能力。并且致力于酒店工作，為酒店發(fā)展提供建議，有創(chuàng)新精神，為顧客提供品質(zhì)服務(wù)。
12) To comply with all company policies relatingto reservations. To comply with all systems and procedures, as laid down by theRevenue Manager.
遵守公司關(guān)于預(yù)定部的規(guī)定，遵守由收益管理經(jīng)理制訂的所有有關(guān)系統(tǒng)和操作流程的規(guī)定。
13) To adhere to pre-set availability and ratecontrols. To adhere to all company credit policies to ensure that all revenueexpected will be received.
遵守客房供應(yīng)及房?jī)r(jià)控制。遵守公司的信用制度并確保所有預(yù)期收益被及時(shí)收取。
14) To ensure all the reservation input in systemare accurate with sufficient back up for reviewing. To maintain and updateguest history and marketing database as laid down in the reservationsprocedures.
根據(jù)預(yù)定部相關(guān)流程，確保與預(yù)定相關(guān)的所有信息輸入準(zhǔn)確無(wú)誤，并保證有足夠的備份以做檢查，維護(hù)及更新客戶(hù)資料和營(yíng)銷(xiāo)數(shù)據(jù)庫(kù)。
15) To ensure that all correspondence has beenfiled accordingly, with correct and updated information. To ensure all refusedbusiness is recorded with reasons for refusal.
確保所有往來(lái)文件被及時(shí)歸檔，其信息準(zhǔn)確無(wú)誤。確保所有的被拒業(yè)務(wù)根據(jù)原因加以歸檔。
16) To ensure a high level of product knowledgeof the hotel and the local area. To maximize room sales and revenue for thehotel. Up-selling belongs to highest priorities. Learn room inventory and groupblock room clearly.
對(duì)本酒店及地區(qū)的產(chǎn)品知識(shí)具備高度的認(rèn)識(shí)。實(shí)現(xiàn)客房銷(xiāo)售和收益的最大化，其中以客房增銷(xiāo)最為重要。了解酒店可出售房間數(shù)量以及團(tuán)隊(duì)鎖房狀況。
17) To develop and maintain a high level ofcommunication with major sources of business，To advise the Revenue Manager of any changes ortrends relating to business.
發(fā)展并保持對(duì)主要業(yè)務(wù)來(lái)源的高水平溝通，將與業(yè)務(wù)有關(guān)的任何趨勢(shì)變化及時(shí)告知收益管理經(jīng)理。
18) To ensure a high level of customer service isconsistently maintained. Quality of reservations belongs to top priorities.
持續(xù)性地確保高水準(zhǔn)的對(duì)客服務(wù)標(biāo)準(zhǔn)。將預(yù)定的工作質(zhì)量永遠(yuǎn)放在首位。
19) Ensure departmental orientation is carriedout for new members of the team, training schedules, records andcorrective/re-training. Ensure Manager is kept fully aware of any relevantfeedback from either customers or other department. .
培訓(xùn)、監(jiān)督、管理新進(jìn)員工。將客人和其他部門(mén)的意見(jiàn)和建議及時(shí)反饋給經(jīng)理。
20) Responsible for the smooth induction andfacilitation of training for new team members, ensuring that they are trainedto the minimum level standard and that they can competently complete their joband that they know what is expected of them. Acts as a coach and mentor to teammembers, reinforcing standards and expectations and motivating team members tostrive for established targets.
簡(jiǎn)單易懂的培訓(xùn)新員工，使其盡快達(dá)到勝任工作的最低標(biāo)準(zhǔn),了解公司的期許與要求。做員工的導(dǎo)師，提高員工水平，促進(jìn)他們完成所設(shè)立的目標(biāo)。
21) Communicates effectively both orally and inwriting to provide clear direction to team member. Observes performance andencourages improvement. An interview, selects, trains, supervise, evaluate,counsels, and administers disciplinary procedures for Guest Service Center teammembers. Monitors business forecast and makes team member adjustments asrequired.
與員工有效的溝通，提供明確指示，關(guān)注員工的表現(xiàn)并給予激勵(lì)。依相關(guān)程序面試，挑選，培訓(xùn)，督導(dǎo)，評(píng)估賓客服務(wù)中心員工。
22) Prepare Analyzes data and makes decisionsbased on prior experiences and knowledge of circumstances to prepare daily andweekly report for related department.
根據(jù)之前的經(jīng)驗(yàn)及詳細(xì)預(yù)訂情況對(duì)數(shù)據(jù)進(jìn)行分析。為相關(guān)部門(mén)準(zhǔn)備日?qǐng)?bào)表和周報(bào)表。
23) Complies with Health & Safety, EmergencyManagement, disaster Manual, and Fire procedures and regulations.
遵照?qǐng)?zhí)行健康安全，危機(jī)管理，災(zāi)難救助，火災(zāi)預(yù)警程序。
24) Maintains awareness of sales opportunitieswithin the hotel, maximizing revenue in an ethical and responsible manner,ensuring the guests receive value for money and adhering to Hilton BrandStandards.
抓住商機(jī)，用合理的方式提高酒店收入，確保客人物有所值。
25) Perform?other?duties?as?assigned?by?superior.
完成上級(jí)分派的其他任務(wù)。
