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崗位職責/職位描述

Primary Responsibilities主要職責?

?Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.

全力解決客人的投訴，并負責將所有投訴進行記錄和跟進解決。

?Supervise cash handling and banking procedures.

負責監督現金操作和交接程序。

?Prepare daily banking and cash flow reports.

填寫部門營業收入報表。

?Establish and instruct talent in cash security procedures.

建立和指導人才正確處理現金程序。

?Deal with irregular payments.

處理非日常的付款。

?Supervise the maintenance of service equipment.

監管和維護服務設備。

?Monitor standards of guest facilities and services.

監督客人設施和服務標準。

?Control stock and monitor security procedures.

控制庫存和進行安全監督。

?Assist with menu and wine list creation.

協助開發新菜單和酒水單。

?Supervise functions.

監督和管理所有餐飲活動。

?Supervise outlet service.

監督和管理部門服務標準。

?Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.

與所有的酒店客人建立并保持積極的關系。

?Take action to address these needs in order to exceed their expectations.

努力去預知客人需求以便滿足并超出他們的需求。

?Create a positive hotel image in every interaction with internal and external customers.

在與國內外的客人交流時，努力保持酒店的正面形象。

?Adhere to hotel brand standards.?

堅持酒店的品牌標準。

?Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.?

保持高水平的酒店產品和服務知識，以便向客人解釋和介紹相關的服務設施。

?Assist guests and escort them to locations within the hotel at their request.

在酒店內部，如果客人要求，一定要幫助客人并把他帶到要去的酒店內的任何地方。

?Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.

對特殊活動和事件要有了解以便回答客人的需求。

?Maintain current Hotel information to be able to provide information to guests.

了解最新的酒店知識以提供給客人最新信息。

?Implements Procedures which enhance the guest experience.?

執行正確的程序以提高客人的體驗。

?Deals diplomatically and skillfully during guest interactions.

有禮貌，有技巧與客戶進行接觸。

?Ensure that all potential and real Hazards are reported immediately and rectified.

確保所有潛在的和實際的危險是被立即報告和糾正的。

?Be fully conversant with all departmental Fire, Emergency and Bomb procedures.

充分熟悉各個部門的消防及緊急預案程序。

?Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents.

為了客人們和人才們的安全和消防安全，必須確保所有的緊急程序都被預演、落實和實施。

?Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

在公平的酒店規則和嚴格遵守的法律法規下，確保在酒店內所有人的人身和財產安全。

?Ensure all talents within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

確保所有人才都在部門內以安全的方式操作，避免不安全的或者不適合的冒險的行為造成自己或者其他工作人員的損傷或不便。

?Use safe manual handling techniques and practice safe work habits following AccorHotels Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

遵循雅高酒店集團健康、安全和環境政策，來養成使用安全操作手冊和實踐安全工作的習慣。減少對環境的影響和防止污染。

?To continuously seek ways to assist management in the outlet to maximize revenues and profit.

想法設法，協助管理餐廳部門的收入和利潤最大化。

?All Talents are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

所有人才在工作中都必須服從直屬上司所發出的一切合理要求，并在正規場合一定時間里完成工作。

?All Talents may be assigned to other duties in the hotel as and when required by business levels.

所有人才都要求體現酒店節能意識并有效地操作節約成本的程序。

Knowledge and Experience知識和經驗

?Good oral and written communication skills

良好的口頭及書面溝通能力

?Experienced in all aspects of restaurants service

豐富的餐飲服務經驗

?Hotel Restaurant Management graduate

酒店管理專業畢業

?Minimum 1 - 2 years Hotel experience with at least 1 year in a International operation environment

至少1-2年酒店工作經驗，至少一年國際品牌酒店工作經驗

Competencies 技能

?Must be well-presented and professionally groomed at all times??

始終保持良好和專業的形象

?Excellent leader and trainer with solid motivational and teamwork skills

優秀的領導者和培訓師，具備良好的激勵和團隊合作能力

?Attention to detail and strong interpersonal skills to deal with diverse talent

注重細節，良好的人際交往能力，能夠和不同的人才相處