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崗位職責/職位描述

主要職責 Main responsibilities

? 以鉑爾曼的標準通過客戶管理程序規劃和管理年度，月度，每周和每日餐飲銷售拜訪

Plans and manages F&B sales calls according to Account Management procedures adhering with Pullman standards on an annual, monthly, weekly and daily basis.?

? 處理所有潛在客戶的咨詢，包括會議，實地考察，娛樂項目，談判和撰寫合同，并參加推廣活動和酒店組織的活動。

Handles all enquiries and leads from potential clients which involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel.?

? 參加由現有的或新的潛在客戶的餐飲銷售活動，通過電話拜訪和參加酒店的商業活動并跟進。

Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up.

? 與現有的客戶保持良好的關系并征求所有現有的個人，團隊，會議每天晚上需要的訂餐要求，以達到酒店的銷售目標。

Maintains good relations and solicits daily F&B needs of individual and groups business from the existing and new accounts in order to meet sales targets.

? 根據鉑爾曼的標準，組織重要客戶的到訪，歡送和提供給予他們入住期間的任何幫助，以達到客戶的滿意。

Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Pullman Hotel standards and in order to meet guest satisfaction.

? 部門的協助下計劃，協調與監督使務求客戶的特殊要求得到幫助，以確保客戶的滿意。

Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction.

? 保持與客戶有相互的溝通聯系，確保客戶資料隨時更新，高級管理在公司，市場事件，市場趨勢，客戶的反饋和競爭者的活動并保持隨時的更新。

Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.

? 保持隨時更新的記錄和電話結果，潛在客戶，生產率，競爭者資料和房價歷史等。

Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio.

? 制作每天和每周餐飲銷售報告，并初步確認預定及生意損失，并采取糾正措施。

Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken.

? 參加每日或每周銷售例會并匯報銷售成果及提出建議

Reporting sales activity and result in daily or weekly sales meeting.

? 完成整套的行政職責例如，會議，處理相關的指定賬戶，每月的銷售活動報告，和其他相關職能的其他職責。

Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.?

· Evaluate guest satisfaction levels with a focus on continuous improvement.

評估客戶滿意度并持續改善。

·? Drive F&B sales to maximize budgeted revenue.

推動餐飲銷售達到收益最大化。

學歷/專業經驗 Education / Professional experience

酒店業的大學文憑或相關領域（優先考慮）

College Degree in Hospitality or related field (Priority)

?技能/資歷 Skills / Qualities

鉑爾曼:一個全新的服務理念,以親近,親切和分享體驗為宗旨

Pullman: a new service attitude centred on proximity, sociability and sharing experience.

通過發揮個人的好學精神確保所有員工都具有同樣的鉑爾曼精神

Ensure all staff embodies the same mindset by developing each individual's sense of curiosity,

思路開闊,個性開朗和積極向上

open-mindedness, interpersonal skills and sense of initiative.

? 熱情 Enthusiastic

? 主動和耐心 Spontaneous and empathic

? 具有相當的成熟度 A high level of personal maturity is vital for this position

? 良好的記憶力Good visual memory

? 能適應多元化的環境At ease in a multi-cultural environment

? 溝通能力強Confident speaking skills