- 職位性質：全職
- 工作地區：北京市延慶區
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：20-35
- 計算機能力：良好
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：6千-7千
- 職位有效期：2026-03-15至2026-06-13
職位：Duty Manager值班經理
崗位職責/職位描述
Duty Manager值班經理
Job Descriptions崗位描述：
Job Summary 崗位概述
Represents the management in handing guest complaints and handling VIP guests and assists the FOM in overseeing the activities of the FO attendants in order to maintain guest satisfaction.
代表管理層處理客人投訴， 接待貴賓，協助前廳經理監督前廳部員工的活動，保證客人滿意。
一、Administration?行政管理
Resolve guest complaints swiftly and follow-up guest requests promptly according to established standards to ensure maximum guest satisfaction.
按照規定的程序，迅速解決客人投訴問題，并跟進及時了解客人的要求，以保證客人最大的滿意度? ? ? ? ? ?
二、Quality service?優質服務
1.?? Check VIP rooms, meet and escort VIP guests and see off VIP guests to ensure total comfort and enjoyment.
檢查貴賓房，迎接并陪伴貴賓，為貴賓送行，保證貴賓舒適和滿意
2.? Develop and maintain a professional relationship with all guests to ensure that they are well taken care of and obtain feedback from guests necessary to improve the delivery services.
與所有客人保持專業水平的關系，保證客人得到悉心照顧，收集客人的反饋以改進迎送服務
3.? Conduct daily hotel inspection rounds; check working condition of hotel equipment, work areas and guest areas and report any irregularities to maximize enjoy ability of guest services.
每日巡查酒店，檢查酒店設備、工作區和客人活動區域的工作狀態，報告異常情況，使客人達到最大的滿意度
三、Quality assurance 質量管理
Oversee the activities of Front Office associates in allocating rooms, in checking-in and out of guests, in handling of luggage, in handling messages and faxes, in handling requests, in printing reports to ensure smooth operations and in checking company account bills to ensure collectability of accounts.
監督前廳員工分配客房、辦理客人登記入住和結賬離店、處理行李、留言和傳真， 處理客人要求，打印報告等活動，保證酒店高效運轉，欠款 回收順利? ? ? ? ? ? ? ? ? ? ?
四、Maximization revenue 利潤最大化
Resolve discrepant rooms immediately and check accounts with high balances to prevent outstanding bills from being unpaid.
立即解決出錯問題，檢查高額賬單客戶以避免賬單欠付?
五、Communication 溝通
1.? Maintain an incident logbook of all pertinent and important events throughout the entire shift to keep a permanent record of all incidents for future reference and for handover to the next shift.
保存記事本，記載上班期間發生的有關與重要的事件，形成一個完整的記錄，以供將來參考
2. Develop and maintain good associate relations through effective communication and conscientious application of hotel personnel policies to ensure harmonious working relationship with all associates.
通過有效溝通和自覺應用酒店的人事規定，與所有同事保持良好的關系，保證客人得到悉心照顧， 收集客人的反饋以改進客人迎送服務? ?
八、其他工作
To follow up other tasks which assigned by superior
完成公司領導交辦的其他工作
