免费精品国产一区二区三区麻豆,国产久久在线观看,欧美激情视频一区二区,亚洲天天鲁鲁在线观看,国产亚洲精品色一区二区,久久水蜜桃精品一二区,台湾综合婷婷一区二区三区,草色五月天,欧美精品久久久久99毛片

Guest Experience Manager provides day-to-day
supervision, direction and leadership to all staff in accordance with the
objectives, performance and quality standard established by EDITION. Ensures
that the communication system of the hotel is well maintained and guest
communication handled politely and efficiently.

進(jìn)行日常的管理、指導(dǎo)及領(lǐng)導(dǎo)工作，并確保該部門能執(zhí)行 EDITION酒店的標(biāo)準(zhǔn)達(dá)到工作目標(biāo)且同事工作表現(xiàn)符合要求。另須確保酒店的通訊系統(tǒng)運(yùn)作正常且對客人提供有禮、高效的電話服務(wù)。

Safety and Security?安全?

• Follow property specific procedures for handling emergency situations (e.g.?evacuations, medical emergencies, natural disasters).??

根據(jù)酒店程序處理緊急情況（例如：疏散，醫(yī)療急救，自然災(zāi)害）?

• Report?work related to accidents, or other injuries?immediately?upon occurrence to manager/supervisor.?

一旦發(fā)現(xiàn)任何事故，意外立即上報(bào)。?

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.?

根據(jù)酒店和部門的安全政策，保證清潔，安全的環(huán)境。?

• Identify?and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.?

及時(shí)發(fā)現(xiàn)和糾正不安全的操作/情況，及時(shí)匯報(bào)給管理團(tuán)隊(duì)。?

?

Policies and Procedures?政策與程序?

• Protect the privacy and security of guests and team?members.?

保護(hù)客人及團(tuán)隊(duì)成員的隱私和安全。?

• Maintain confidentiality of proprietary materials and information.?

對酒店的內(nèi)部材料和信息保密。?

• Follow company and department policies and procedures.?

遵循公司及部門的政策和程序。?

• Attends scheduled training.?

按計(jì)劃參加培訓(xùn)。?

• Always be briefed and?updated with?important information?of?hotel.?

了解酒店信息并做及時(shí)更新。?

• Performance?standards?must be?used at all times?in order to?project a uniform standard and?maintain?a notable image of the switchboard.?

始終貫徹本崗位工作標(biāo)準(zhǔn)。工作標(biāo)準(zhǔn)的使用是為了建立統(tǒng)一的服務(wù)標(biāo)準(zhǔn)并讓賓客體驗(yàn)給人以深刻的印象。?

• Never offers guest information or guest room number to the callers?

不要把客人的信息或房號告知來電者。?

• Notify Security of any guest reports of theft.?

接到客人報(bào)告偷盜事件及時(shí)通知到防損部。?

• Protect company tools, equipment, machines, or other assets?in accordance with?company policies and procedures.?

維護(hù)酒店的工具，設(shè)備，機(jī)器。確保酒店的政策和程序的一致性，負(fù)責(zé)和監(jiān)管每日的工作。?

?

Communication溝通?

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.?

接聽電話使用正確的電話禮儀，包括3聲以內(nèi)接聽電話，把微笑融入到聲音里，稱呼來電者，轉(zhuǎn)接電話到正確的人員或?者部門，得到對方的允許情況下等候電話，提供留言服務(wù)，等對方掛斷電話后再掛。?

• Operate the telephone switchboard station?in order to?answer telephone calls.?

為了電話正常的運(yùn)行需掌控程控交換的操作。?

• Process?guest?requests for?wake up?calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.?

為客人提供電話叫醒服務(wù),電話過濾,免打擾,電話轉(zhuǎn)接,電話會議,轉(zhuǎn)撥電話,為登記的電話。?

• Transfer guests with internet access issues to the internet service provider's customer support line.?

客人有無法獲取網(wǎng)絡(luò)的問題時(shí)及時(shí)為客人轉(zhuǎn)接電話至我們的網(wǎng)路供應(yīng)商服務(wù)熱線。?

• Instruct guests on how to access the internet (e.g., broadband, wireless).?

告知客人如何獲取網(wǎng)絡(luò)?(比如,?寬帶,無線)?。?

• Follow up with guests regarding satisfaction with guest-related issues.?

跟進(jìn)并確保客人的問題得到解決并滿意。?

• Respond to special requests from guests with unique needs.?

及時(shí)回復(fù)有特殊要求的客人并提供獨(dú)一無二的體驗(yàn)。?

• Update and distribute property telephone directories to property staff.?

更新及發(fā)布電話通許錄。?

• Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.?

監(jiān)管忙碌或者無應(yīng)答的線,回應(yīng)等候電話者現(xiàn)在的狀態(tài),或者建議留言.?

• Communicate guest and employee messages by printing messages and arranging for delivery of printed messages.?

打印留言給客人和同事,并安排及時(shí)遞送。?

• Speak to guests and co-workers using clear,?appropriate?and professional language.?

用專業(yè)，清晰及正確的語言跟客人和同事交流。?

• Prepare and review written documents (e.g., daily logs, business letters, reports), including proofreading and editing written information to ensure accuracy and completeness.?

檢查所有的資料，確保編輯的所有信息的準(zhǔn)確性和圓滿性（比如，每日日記，商務(wù)信件，報(bào)告）。?

• Talk with and listen to other employees to effectively exchange information.?

和其他同事進(jìn)行良好的信息交流及傾聽。?

• Exchange information with other employees using electronic devices (e.g.,?pagers?and two-way radios, email).?

和其他同事進(jìn)行良好的電子信息交流及傾聽（比如，傳呼，對講，郵件）。?

• Provide assistance to?coworkers, ensuring they understand their tasks.?

提供幫助給其他同事的同時(shí)，確保他們理解他們的工作。?

?

Assists Management協(xié)助管理?

• To ensure daily operational materials are sufficiently stocked and must be well controlled. Recycling of forms should be?encouraged?and?to prevent wastage.?

確保每日工作所需的材料和物品的齊全和充足，并確保所有物品合理的使用和保存。鼓勵重復(fù)利用，防止浪費(fèi)。?

• Monitor?performance standards.?

監(jiān)督賓客體驗(yàn)同事的電話禮儀和工作標(biāo)準(zhǔn)。?

• Staffing-numbers,?grooming?and attitude.?

同事管理－上班人數(shù)，儀容儀表和態(tài)度。?

• Ensure all Guest Experience Attendant to use the EDITION standard to answer the phone.?

確保所有賓客體驗(yàn)接線員使用規(guī)范的EDITION電話用語。?

• Ensure all Guest Experience Attendant following the set standard for providing the best service to all?of guest.?

確保所有同事遵循工作標(biāo)準(zhǔn)，為所有客人提供更好的服務(wù)。?

• File the employee feedback and report it to management after?the department?meeting,?each issue?needs?to follow up.?

對部門同事在每月例會上的反饋意見和建議進(jìn)行跟進(jìn)和存檔，并向管理層匯報(bào)。?

• Help in guiding the Guest Experience Attendant in carrying out their?assignment?and constantly?anticipating?their needs.?

與同事溝通幫助其完成工作，并了解同事的個(gè)人需求。?

• Maintain relevant?Log-book?and file.?

確保相關(guān)的信息及時(shí)更新并存檔保留。?

• Ensure all?employees read and initial the logbook after reading and double-check?on all Guest Experience Attendant is important.?

確保所有同事詳細(xì)閱讀交接本上的各項(xiàng)工作要求并簽名，并嚴(yán)格遵守。?

• Check and update all information in Guest Experience every day.?

核實(shí)并及時(shí)更新所有和賓客體驗(yàn)有關(guān)的信息。?

• Daily line-up and testing of product knowledge to ensure all Guest Experience Attendant are knowledgeable on hotel facilities.?

每天進(jìn)行會議并測試賓客體驗(yàn)同事的工作知識保證她們對酒店的設(shè)施非常了解。?

• Daily check on morning calls made and reminds calls given, ensure the wakeup call standard is in practice at all?times.?

每日核查所有的叫早和提醒服務(wù)的標(biāo)準(zhǔn),確保認(rèn)真按照標(biāo)準(zhǔn)執(zhí)行叫早服務(wù)。?

• Monitor and handle guest comments, find good ways to engage the guest.?

聆聽并處理客人的意見，找到好的途徑去讓客人滿意。?

• Motivate the staff to work and provide their best to the?guest?and?conduct telephone training as and when needed.?

帶領(lǐng)所有同事全身心的投入到工作中,并完善部門內(nèi)的培訓(xùn)工作。?

• Be fully aware of the functioning procedure of all switchboard equipment.?

時(shí)刻保持部門設(shè)備的日常維護(hù)以確保正常工作。?

• Ensure the?appropriate back?up reports are sent to Guest Experience office in case of system shutdown?

確保準(zhǔn)備好相關(guān)的備用報(bào)告以備系統(tǒng)停止運(yùn)作之用。?

• Ensure?the whole Guest Experience office is clean and tidy.?

時(shí)刻保持賓客體驗(yàn)辦公室的清潔。?

• Take care of?Guest?Experience team, help them learn and grow.?

關(guān)心部門同事，幫助他們學(xué)習(xí)與成長。?

?

Reports/Recordkeeping報(bào)表/記錄?

• Print contingency lists to have a record of all guests in case of emergency.?

打印意外事故名單并記錄,?防范客人如有緊急事件。?

• Review shift logs/daily memo books and document pertinent information in logbooks.?

檢查班次記錄表/每日備忘錄和相關(guān)的信息記錄在交班本上。?

• Run daily reports (number of arrivals, departures),?identify?any special requests, and check reports for accuracy.?

導(dǎo)出每日報(bào)告(預(yù)定,?預(yù)退),標(biāo)示出客人的特殊要求,?準(zhǔn)確的檢查報(bào)告。?

?

Working with Others?協(xié)作?

• Support all employees and treat them with dignity and respect.?

協(xié)助同事，尊重他們。?

• Develop and?maintain?positive and productive working relationships with other employees and departments.?

建立和保持積極高效的工作關(guān)系。?

• Partner with and assist employees?to promote?an environment of teamwork and?achieve?common goals.?

協(xié)助同事們建立團(tuán)隊(duì)協(xié)作的環(huán)境，以成就共同的目標(biāo)。?

• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.?

積極的傾聽和關(guān)心同事,適當(dāng)時(shí)做出有效的反映。?

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.?

在處理同事和客人敏感問題時(shí)，確保機(jī)智，尊重，有很好的外交能力，信息的保密。?

• Perform other reasonable job duties as requested by Supervisors, include similar job duties as decided by their supervisor,?possibly in?other?departments;?however at the same level?

建立和溝履行上級安排的其他工作，包括被安排到其他部門協(xié)助工作，但職位級別不改變。?