免费精品国产一区二区三区麻豆,国产久久在线观看,欧美激情视频一区二区,亚洲天天鲁鲁在线观看,国产亚洲精品色一区二区,久久水蜜桃精品一二区,台湾综合婷婷一区二区三区,草色五月天,欧美精品久久久久99毛片

崗位職責：

Be a good team model, Keep a strong relationship with guest, responsible for the GV scores on problem solution.成為部門好典范，與客人建立良好的關系，為賓客滿意度調查中，解決問題的分值負責。

?Responsible for training and development of Front Desk associates, ensure they are hospitable, outgoing and customer service-oriented.負責培訓和發展前臺員工，確保他們殷勤待客，外向活潑和以提供優質服務為本。

Responsible for the smooth, efficient and professional operation of Front Office.確保前廳部的工作能夠順利、高效、專業地運作。?

Monitor and prepare monthly Guest Service Manager reports which requested by FOM.督導并準備前廳部經理要求的賓客服務經理月度報表。 B

e familiar with cultural differences to meet guest's specific needs and requirements.了解客人的文化差異以便提供周到的服務。?

Coordinate among all departments, provides warm welcome and detailed service to hotel guest.與所有部門通力合作，為客人提供友好、優質、周到的酒店服務。?

Cooperate, coordinate and communicate with other departments as required.根據需求與其他部門盡心合作協調和溝通。

?Have OPERA and MARSHA skills, be able to check-in and check-out and handle reservations when needed in MARSHA.掌握Opera和MARSHA系統，能夠為客人辦理入住、離店手續，能夠在MARSHA系統中處理有關客人預定的事宜。

?Organize and conduct Front Office daily briefing.組織前廳部的每日例會。

?Be very knowledgeable about the hotel product and local information.熟悉掌握酒店產品知識，包括本地信息。?

Be well know the Repeat Guest Program, the VIP Program, ensure that the above-mentioned guests are receiving the high level service that they deserved.熟悉酒店的常客計劃，VIP客人接待程序等工作流程，確保以上重要客人得到他們應享受到的高品質服務。

?Be well know all emergency procedures and be able to act upon emergency.熟悉所有應急程序并且能夠在緊急情況發生時按規定予以實施。

?Ensures all operating equipment in Front Office in good working condition.確保前廳部所有的操作設備正常運行。?

Have plans and actions in place to meet goals and mission of the company and the hotel.所訂計劃及所做事宜需滿足公司及酒店的目標和任務。?

Collect all guests’ feedback and pass the information to FOM to improve our service standard.收集所有的客戶反饋信息，并將這些信息交給前廳部經理查看以提高我們的服務水平。

?Develop and regularly updated and revise Repeat Guest Program.改進，維護并更新回頭客計劃和貴賓計劃。