- 職位性質(zhì)：全職
- 工作地區(qū)：江蘇省南京市
- 招聘人數(shù)：1人
- 學(xué) 歷：不限
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機(jī)能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：6千-7千
- 職位有效期：2026-05-28至2026-08-26
MAJOR FUNCTION & RESPONSIBILITIES:職責(zé)概要
To supervise Front Desk of Front Office Department daily service operation. Work closely with Front Office Manager by resuming responsibility as shift leader. Motivating associates to ensure the consistency in service standards provided to guests is a good practice of Marriott’s philosophy.監(jiān)督前廳部前臺、行政酒廊、禮賓部的日常服務(wù)工作。與前廳部經(jīng)理緊密合作，履行其管理職責(zé)，督促員工把萬豪服務(wù)精神運(yùn)用到實(shí)際為客人服務(wù)當(dāng)中。
Motivating associates could provide quality service to all guests in order that could improve the guests’ satisfaction. 督促員工為客人提供優(yōu)質(zhì)的服務(wù)從而提高所有客人的滿意度。
SPECIFIC DUTIES:工作任務(wù)
1.Staff Management員工管理
a. Ensure all associates are aware of role and responsibilities and operate within their guidelines. 確保所有員工都清楚了解自己的角色和職責(zé)，并遵循指導(dǎo)方針工作。
b. Ensure associate is properly groomed and uniformed at all times. 確保所有員工始終保持良好儀表及穿著整潔的制服。
c. Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel. 有效的保證員工在工作中能始終提供高質(zhì)量的，謙遜的服務(wù)，以求為客人帶來最滿意的服務(wù)。
d. Conduct frequent hospitality audits to ensure the associate are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place. 積極指導(dǎo)員工以確保他們按照部門專業(yè)精神提供服務(wù)。確保實(shí)行高服務(wù)標(biāo)準(zhǔn)。
2.Train培訓(xùn)
a. Ensure all associates are safety conscious and trained in safe work practices. 確保所有員工都擁有安全意識并在安全的工作環(huán)境里進(jìn)行培訓(xùn)。
b. Supervise the site for training and the site role play. Ensure all associates to receive a good result for training. 監(jiān)督培訓(xùn)現(xiàn)場及演練現(xiàn)場。確保所有員工能獲得良好的培訓(xùn)效果。
c. Coach, counsel and discipline the associates’ training and service, share the experience with associate and provide constructive feedback to enhance performance. 訓(xùn)練、指導(dǎo)員工培訓(xùn)及服務(wù)工作，利用自己的經(jīng)驗(yàn)與員工進(jìn)行分享并提供建設(shè)性的信息回饋。
d. Monitor all the trainings and ensure that all associates are certified as required. 監(jiān)督各項(xiàng)培訓(xùn)并確保員工能夠通過其考核。
e. Encourage problems solving by associates through proper training and empowerment. 鼓勵員工運(yùn)用相關(guān)的培訓(xùn)知識及授權(quán)來獨(dú)立解決問題。
3.Administrative行政管理
a. Attend and assist with monthly department meetings. 參加并協(xié)助每月部門會議。
b. Ensure all guest incident forms and logs are completely filled out and maintained. If computer tracking is used, monitor this recording also. 確保完整記錄和維護(hù)所有關(guān)于客人的資料。可利用電腦存檔。
c. Ensure all guests indicating on their in room comment card that they wish to discuss their stay further or that they will not return to this property are contacted by phone or letter. 保留客人的客房入住建議紀(jì)錄并保持與客人進(jìn)行電話或信件上的聯(lián)系以確認(rèn)他們將來的行程是否會再次選擇入住本酒店。
d. Route associate commendations received from guests to the person responsible for assembling the daily communication packet. 負(fù)責(zé)安排員工收集來自客人對員工的贊揚(yáng)信息并整理成每日例報。
4.Additional Responsibilities其他職責(zé)
a. Ensure that the Hospitality and the Guest Response Programs are being followed and monitored. Be familiar with cultural differences to meet guest’s specific needs and requirements. 確保客人的反饋信息被執(zhí)行和監(jiān)督，熟悉文化差異來滿足客戶的具體需求。
b. Responsible to handle all guest requests and to solve any guest complaints. 負(fù)責(zé)處理所有客人的需求和解決任何客人的投訴。
c. Have PMS and MARSHA skills, be able to check in and check out and to handle reservation when needed in Marsha. 具備使用PMS和MARSHA的能力，能夠辦理入住和離店手續(xù)并在需要的時候在MARSHA里處理預(yù)定。
a. Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc. 能向客人準(zhǔn)確及時地提供在當(dāng)?shù)兀蛷d，運(yùn)動場館等所舉行的宴會，活動的消息。
d. Be very knowledgeable about the rooms and their locations, services and facilities of the hotel. 清楚了解客房以及位置，服務(wù)和酒店設(shè)施。
